Category: On the job

  • How are taxes handled?

    As a contractor using the MySquard Services platform, you are responsible for filing and paying your own Federal and State income taxes. MySquard Services does not withhold any taxes on your behalf. If you have questions about filing your taxes, please consult a tax professional. Professionals in the U.S.: In compliance with the IRS, U.S.…

  • Lowe’s Shower Door Assessments

    Please download the form below if you are performing an assessment for a Lowe’s Shower Door booking. Please submit the completed form no later than 24 hours following the booking to this link: https://partner.mysquard.com/login  Click the link below to download form:

  • On the Job Photos

    We encourage handyman professionals to take photos of their finished work as a part of the On the Job and Checkout process. These photos may be shared to your customers in a receipt that explains that the job was completed as booked. They may be uploaded on your MySquard Services Pro Profile as examples of…

  • Requesting Additional Time in App – Frequently Asked Questions

    MySquard Services jobs estimate how much time you’ll need to provide a complete service for the customer, but occasionally you might run out of time. If you need additional time, we have a built-in change order feature in the MySquard Services for Pros app that lets you automatically request extra time from the customer. You…

  • Wayfair and Walmart Bookings FAQ

    Customers can now book furniture assembly and a variety of other services alongside their purchases on Wayfair.com or Walmart.com. In order to provide some more assistance around these bookings, specifically, we’ve added a quick list of Frequently Asked Questions here for you! Should I contact my customer before the booking? Sure! You’ll have their contact information, in the…

  • When should I contact my customer?

    The booking details page in the MySquard Services for Pros app includes a button to contact the customer once you have claimed a job. This will allow you to call or chat with the customer in-app for additional details. There are plenty of reasons to contact them: ask for directions, give an arrival update, or…

  • Update arrival time

    If you need to update your arrival time, visit the job details page in theMySquard Services for Pros app and find the Job Support button. There, you’ll be able to select Update arrival time and let your customer know if you’ll be early or late. Alternatively, you can simply text or call your customer through the number listed. Need…

  • I felt uncomfortable or unsafe

    Your health and safety should be your highest priority during every MySquard Services booking. If ever you feel that your safety is being threatened, remove yourself from the situation immediately and contact the police if necessary.  After you are safely away, please report the incident to the MySquard Services team so we can take steps…

  • The job location doesn’t match where I claimed

    When you claim jobs, we’re able to show you the general area it’s in, like a large neighborhood. For example, in New York City, we might be able to show that a job is in Lower Manhattan, but we don’t know if that means the Lower East Side or Tribeca until later. Due to a…

  • Couldn’t complete customer request within estimated booking time

    While the MySquard Services platform tries to estimate how much time you’ll need to complete the service for the customer, sometimes you’ll need more time than expected, or the customer requests additional tasks. If you need more time, you can communicate that to the customer and negotiate for more time. The customer must agree to…