Author: kalpesh

  • I’m having trouble with the MySquard Services for Pros app

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    kalpesh
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    You’ll be able to access the MySquard Services for Pros app after you’ve applied to be a professional. At that point, you’ll receive an email with instructions to download the app. While you’ll be able to log in at this point, you won’t be able to claim jobs until your screening and ID verification have cleared…

  • Trouble checking in or out

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    kalpesh
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    The check-in and check-out buttons are used so that we’re able to verify your jobs, and help ensure your payments are accurate. If you’re having trouble getting the feature to work, make sure the location services on your phone are turned on. The feature will only work if the MySquard Services for Pros app can…

  • I need to cancel or reschedule

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    kalpesh
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    If you’re unable to make it to a job that you’ve claimed, you can remove it without any penalty up to 48 hours in advance. Within 48 hours, though, and you may be subject to a late cancellation fee. You can avoid the late cancellation fee if you go through the reschedule process outlined below. Learn…

  • My customer was not home

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    kalpesh
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    Watch Video: What Do I Do If My Customer Isn’t Home? If your booking is in California, click here for more details about contacting your customer before the booking. Have you arrived at a job with no entry instructions and no customer to let you in? Use the steps outlined below to ensure you are provided…

  • I’m missing payments for a specific job

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    kalpesh
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    Have you checked out the payment details in your MySquard Services for Pros app? If you haven’t, click here. From there, you’ll be able to see a complete breakdown of payments and fees and which job they’re associated with. Payments typically include all of your earnings from the prior week, so please be patient if you’re…

  • I haven’t received my batch payment

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    kalpesh
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    Have you completed claimed jobs and been active on the platform for a couple of weeks without receiving any payments? There are a few potential causes, including fees or your failure to arrive at a job. If you’re successfully completing jobs, you should check on your payment details. Information about payments can be found here in the Payments section…

  • Trust & Support

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    kalpesh
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    We know that none of this works without putting trust, safety, and security at the forefront of every decision we make. The professionals using our platform are rated by other customers using MySquard. Our customer experience team is always ready to respond, and we aim to address urgent issues as soon as possible.

  • How can pros contact MySquard Services?

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    kalpesh
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    MySquard Services offers email and chat support via our Help Center. Before reaching out to us, please try finding the most relevant article. It’s possible you may find your answer without having to wait for us! If you have questions about recent payment deposits, you get help here. Some common issues : If you’re a customer in need…

  • What is MySquard’s phone number?

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    kalpesh
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    Our customer support phone number is 000-000-0000. The phone lines are open from 8am-8pm Eastern Time. You can also chat with us using the icon on the bottom right. We’re here to help!

  • Rescheduling Lawn Care Bookings

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    kalpesh
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    For MySquard Services Lawn Care services, professionals are able to reschedule jobs themselves through the Pro App. Professionals can reschedule a job at any point up until they Check In to the booking. Once checked in, you will not be able to reschedule.  Prior to making this change, we highly recommend that you call or message your…