Author: kalpesh

  • Whats The Cancellation Policy

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    kalpesh
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    The MySquard platform is made to be flexible, but we have some rules. Our policies are designed to promote a reliable, consistent experience for customers and pros alike. While we know schedules can change quickly, rescheduling or skipping a booking with short notice causes professionals to lose valuable work. Therefore, fees apply when bookings are cancelled or rescheduled…

  • Licenses

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    kalpesh
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  • What is MySquard referral program?

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    kalpesh
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    So MySquard’s been working for you and now you want to want to tell the world. Great news! Our referral program has been created so you can get your friends and family in on the action. Referrals work like this, when your friends book with your personalized referral coupon code, you both get a discount.…

  • The Customer wants to Cancel or Reschedule.

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    kalpesh
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    If a customer wants to cancel or reschedule, he/she will have to do it through the app. When a customer contacts you to cancel or reschedule their job, politely let them know that they will have to make the change on their own. If the job is still available in your profile, visit the job…

  • Something broke during the Job.

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    kalpesh
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    If you broke something in the customer’s house, please alert him/her immediately. You can communicate via a phone call or a text. If the customer is available in the home, you can show them the damage. Additionally, please ask the customer to fill out a Claim through the MySquard Works Help Center, available on the…

  • I am unable to contact my Customer.

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    kalpesh
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    If you are unable to contact the customer with all the means of communication available to you, please check that you are receiving service on your phone. If you still cannot reach out to the customer, visit the job premises, and follow the entry instructions available on the Job Details page. If you are unable…

  • I Need Help with a Job Today.

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    kalpesh
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    At MySquard Works, we are always there to support you. We want to ensure that your job is successful and you receive full-star ratings from the customer. If you need help with your scheduled job today, please submit the form mentioned below, and we will get in touch with you.

  • Emergencies & Accidents

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    kalpesh
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    Your safety is our top-most priority. If there is danger or someone is making you uncomfortable, please leave the premises immediately and contact the local emergency services for help. Once you have reached a safe place, report the incident to our Support Team. Please tell us about the situation in detail so that we can…

  • What do I do about Pets?

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    kalpesh
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    Although pets are cute and loved by a majority of the population, there are a few who allergic to animals. Also, a few pets may not be very friendly. If you have a problem with animals, please let the customer know in advance. You can contact the MySquard Works Support Team in case you need…

  • How do I become a Cleaning Pro?

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    kalpesh
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    MySquard Works is excited to have you on board! If you want to work as a service professional on the platform, please submit an application form.