What is the cancellation policy?

The MySquard platform is made to be flexible, but we have some rules.

Our policies are designed to promote a reliable, consistent experience for customers and business partners alike.

While we know schedules can change quickly, rescheduling or skipping a booking with short notice causes professionals to lose valuable work. Therefore, fees apply when bookings are canceled or rescheduled within 24 hours (but more than 2 hrs) of your booking’s start time.

• Cancel or reschedule 24 – 2 hrs before booking
  Customer will be charged a $15 cancellation fee.
  
• Cancel less than 2 hrs before booking or Customer At not door ( A pro arrives for a scheduled booking, but they’re unable to gain entry or get started )
  
  Customer cancels or reschedules less than 2 hours before a scheduled Professional Service appointment, the Customer will be charged the total amount of the order up to $250. For instance, if the total order amount is $125, the Customer will be charged the full amount of $125. If the total order amount is $1,000 the Customer will be charged the maximum amount which is $250. Additionally.