The MySquard platform is made to be flexible, but we have some rules.
Our policies are designed to promote a reliable, consistent experience for customers and pros alike.
While we know schedules can change quickly, rescheduling or skipping a booking with short notice causes professionals to lose valuable work. Therefore, fees apply when bookings are cancelled or rescheduled within 24 hours (but more than 2 hrs) of your booking’s start time.
| Type | Description | Fee |
| Case:1 Cancel less than 2 hrs before booking and Order Total Less then $250. No Refund. | If Customer Place an Order of $121. SubTotal: $100 PlatForm Charges(15%): $15 Tax(6%): $6 Customer Pay $121. | Total Order Amount |
| Case:2 Cancel less than 2 hrs before booking and Order total Grater then $250. Charges: $250 | If Customer Place an Order of $300. SubTotal: $300 PlatForm Charges(15%): $45 Tax(6%): $18 Customer Pay $302.50 as per Old. As per New Changes Customer will pay $290. | $290 |
| Case 3 : Cancel or reschedule 24 – 2 hrs before booking—$15 / £10 fee | $15 | $15 |
| Case 4: Customer not at Door. 1. Order Total Less then $250. 2. Order total Grater then $250. | As per Calculate Case 1 and Case 2. |