Category: Partner

  • About MySquard Services

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    Watch Video: What is MySquardServices for Pros ? Here at MySquard Services, we’re building a technology-enabled platform connecting customers with independent service professionals to foster a better home service experience. We were founded as Handy in 2012 in Boston by Oisin Hanrahan and Umang Dua, and we’re headquartered in New York City. In 2018, Handy became…

  • FAQs about the California District Attorneys Settlement

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    Will any payment be issued to pros? If so, who is eligible for payment? As part of the settlement with San Francisco and Los Angeles District Attorneys, you may be entitled to a one-time payment if you completed at least one booking in CA between March 17, 2017 and May 18, 2023. If you are…

  • Booking entry issues

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    kalpesh
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  • I’m having trouble with the MySquard Services for Pros app

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    kalpesh
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    You’ll be able to access the MySquard Services for Pros app after you’ve applied to be a professional. At that point, you’ll receive an email with instructions to download the app. While you’ll be able to log in at this point, you won’t be able to claim jobs until your screening and ID verification have cleared…

  • Trouble checking in or out

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    kalpesh
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    The check-in and check-out buttons are used so that we’re able to verify your jobs, and help ensure your payments are accurate. If you’re having trouble getting the feature to work, make sure the location services on your phone are turned on. The feature will only work if the MySquard Services for Pros app can…

  • I need to cancel or reschedule

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    kalpesh
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    If you’re unable to make it to a job that you’ve claimed, you can remove it without any penalty up to 48 hours in advance. Within 48 hours, though, and you may be subject to a late cancellation fee. You can avoid the late cancellation fee if you go through the reschedule process outlined below. Learn…

  • My customer was not home

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    Watch Video: What Do I Do If My Customer Isn’t Home? If your booking is in California, click here for more details about contacting your customer before the booking. Have you arrived at a job with no entry instructions and no customer to let you in? Use the steps outlined below to ensure you are provided…

  • I’m missing payments for a specific job

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    Have you checked out the payment details in your MySquard Services for Pros app? If you haven’t, click here. From there, you’ll be able to see a complete breakdown of payments and fees and which job they’re associated with. Payments typically include all of your earnings from the prior week, so please be patient if you’re…

  • I haven’t received my batch payment

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    Have you completed claimed jobs and been active on the platform for a couple of weeks without receiving any payments? There are a few potential causes, including fees or your failure to arrive at a job. If you’re successfully completing jobs, you should check on your payment details. Information about payments can be found here in the Payments section…

  • How can pros contact MySquard Services?

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    MySquard Services offers email and chat support via our Help Center. Before reaching out to us, please try finding the most relevant article. It’s possible you may find your answer without having to wait for us! If you have questions about recent payment deposits, you get help here. Some common issues : If you’re a customer in need…