Category: Payments & Fees
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What does “Overpaid” mean?
he following does not apply to Service Companies. Please reference the Service Company help center here. There may be instances where you see an “Overpaid” adjustment in your Payments history. “Overpaid” is not a fee. It is a reversal of the pay for the job that was not done. Overpayment happens when you have been issued…
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When should I expect my batch payment?
When we payout your weekly batch payment, the payment is promptly sent to your bank. Once your bank receives the payment they begin to process the funds into your account. This process may take up to a maximum of 5 business days to complete, but may be faster depending on the bank that you use. Bank Name…
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What are Fees?
MySquard Works may deduct fees and penalties from the accounts of service professionals for a variety of reasons. It helps us in maintaining the standards of services. We may have subtracted the amount for instances such as lateness, absence from bookings, etc. Find more about different types of fees: Late cancellation fee Missed job fee…
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Missed Job Fee
Failure to arrive at a job is against the policy of MySquardWorks. If you fail to arrive at a claimed job, we may deduct a missed job fee from your account. It is in addition to forfeiture of the payment for the job in question. The missed job fee varies from location to location. If…
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Late Cancellation Fee
We charge a late cancellation fee to keep the customer’s trust and ensure the reputation of MySquard Works. If you cancel a claimed job within 48 hours of the start time, you will have to pay late cancellation fees. The fees may vary depending upon your geographical location. Learn more about the cancellation policy here..…
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Dispute a Fee
We charge a fee to maintain the standard of the MySquardWorks platform. As a service professional, if you believe that your account contains incorrect charges, please contact the MySquard Works team with the job number in question. We will sort the issue and ensure that your account is not charged inaccurately.