Category: Partner

You can find your current rating by tapping the More tab in your app, and selecting Ratings & Feedback. There, you’ll see your 28-day rating, which is an average of all the ratings customers have given you over the past 28 days. Below that, you’ll be able to see more specific feedback. Need help? Contact us using the blue…

Absolutely! If life’s journey is taking you to a new city you can take us with you! The MySquard Services platform operates across the United States and Canada. We’d be happy to have you claim jobs in your new home. You’ll first need to adjust your mailing address to your new location, since the Claim tab will…

After each job, MySquard Services prompts your customer to give you a rating on a scale from one to five stars. These ratings help to determine your pay tier (in some markets) and your status on the platform. Get a lot of five star ratings, and your tier will increase. Lots of poor ratings? You’ll put…

Due to a recent change to our platform, professionals can no longer create bookings as customers using the same email address which is attached to their professional accounts. If you had previously logged in to the customer platform with the email attached to your professional account, we’ve logged you out of the customer platform and…

There’s no way to officially pause your account, but you can simply stop claiming jobs if you want to take a break. Make sure you cancel any claimed jobs, and turn off your availability if you’re going to be out of town!. Need help? Contact us using the blue chat icon in the bottom right,…

Your rating is an average of the ratings given to you by customers after your jobs over the past 28 days. If you notice your rating start to slip, that means you’ve probably had a lot of negative reviews in a row. Get back on the right track by double-checking that you’re living up to…

Keep your payment information up to date, so that you don’t risk interrupting your payments! To update or edit your payment information, visit the Account page in the MySquard Services for Pros app. Remember, the only accepted forms of money transfer are direct deposit to either a bank account or a debit card, not a prepaid card…

Do you accept jobs on MySquard as part of a home service business? If so, you can add the business name to your pro profile for clients to see – To add your business name, open up the MySquard Services for Pros app, tap the More tab, then Edit Profile, add your Business Name, then Save. If you do not see…