Category: Partner
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I was removed from the MySquard Services platform
There are a variety of reasons that a professional might be deactivated or removed from the platform. The most common reasons cited are low customer ratings or not showing up to a job that the professional had claimed. MySquard Services brings value to pros by creating and maintaining a platform that consistently attracts customers for…
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Favorite Clients
For limited MySquard Services service types, professionals can now automatically claim all of a user’s recurring bookings within a single service plan. When a professional claims the first booking of a recurring series for one of these services, the professional will also automatically be claiming any future bookings that are part of that recurring series.…
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I need help with the MySquard Services for Pros app
Do you need help setting up, logging in, and using the MySquard Services for Pros app? We have you covered. After all, that app is your primary point of interaction with the MySquard Services platform. If you need help, check out this collection of articles. Need more help? Contact us using the blue chat icon in…
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What to Expect on Your First Cleaning Job
Your very first job We get it : you might have some first-day jitters. No worries! You know what to do, but maybe we can help you learn what to expect before, during, and after your first job. ommunication counts Before the job, we’ll share the customer’s address and you’ll be able to call, text,…
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I can’t start working until a later date
We’re eager for you to get out there and claim jobs right away, but we understand if you’re not ready to start yet. Once your application is approved, you’ll be able to view and complete available jobs on the platform. Whenever you’re ready, you can claim your first job. Need help? Contact us using the…
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Update my contact info
It’s important that you keep your contact information up to date. Without it, your payments could be interrupted. To edit your info, including your home address, phone number, and more open up the Account tab in the MySquard Services for Pros app. For some changes to your contact information, i.e. your full name and email address, you…
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Service Professional Agreement
The Service Professional Agreement is the contract that governs the use of the platform for independent service professionals. Before registering for the platform, every pro is required to agree to the terms within that agreement. You can view the full agreement here. In the event there’s an update to the Service Professional Agreement, you will see…
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What does the job count mean?
When you look at the Ratings & Feedback page, the first thing you’ll see is your percent of five-star ratings over the past 28 days. Underneath, you can see how many jobs you’ve completed. If you’d like to see how many jobs you’ve completed over your entire time using MySquard Services, swipe to the left to see…
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What is Cash Out Now?
The Cash Out Now feature is available for more tenured professionals who have already received at least $50/£50 or more in funds in a regular batch payment. When you choose the option to Cash Out Now, your payment will begin processing to your bank immediately! This feature will allow you to obtain your payments more…
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How do I know where I need to improve?
While customers are prompted to rate you based on their evaluation of your entire service, they’re also given an opportunity to indicate specifically what you needed to do better. So, if the platform starts to notice a trend, you’ll be alerted to the specific area you need to get better at. You can view any specific…