Category: Partner

  • I need to cancel or reschedule

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    kalpesh
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    If you’re unable to make it to a job that you’ve claimed, you can remove it without any penalty up to 48 hours in advance. Within 48 hours, though, and you may be subject to a late cancellation fee. You can avoid the late cancellation fee if you go through the reschedule process outlined below. Learn…

  • My customer was not home

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    kalpesh
    in

    Watch Video: What Do I Do If My Customer Isn’t Home? If your booking is in California, click here for more details about contacting your customer before the booking. Have you arrived at a job with no entry instructions and no customer to let you in? Use the steps outlined below to ensure you are provided…

  • I’m missing payments for a specific job

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    kalpesh
    in

    Have you checked out the payment details in your MySquard Services for Pros app? If you haven’t, click here. From there, you’ll be able to see a complete breakdown of payments and fees and which job they’re associated with. Payments typically include all of your earnings from the prior week, so please be patient if you’re…

  • I haven’t received my batch payment

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    kalpesh
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    Have you completed claimed jobs and been active on the platform for a couple of weeks without receiving any payments? There are a few potential causes, including fees or your failure to arrive at a job. If you’re successfully completing jobs, you should check on your payment details. Information about payments can be found here in the Payments section…

  • How can pros contact MySquard Services?

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    kalpesh
    in ,

    MySquard Services offers email and chat support via our Help Center. Before reaching out to us, please try finding the most relevant article. It’s possible you may find your answer without having to wait for us! If you have questions about recent payment deposits, you get help here. Some common issues : If you’re a customer in need…

  • Rescheduling Lawn Care Bookings

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    kalpesh
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    For MySquard Services Lawn Care services, professionals are able to reschedule jobs themselves through the Pro App. Professionals can reschedule a job at any point up until they Check In to the booking. Once checked in, you will not be able to reschedule.  Prior to making this change, we highly recommend that you call or message your…

  • What’s the pro cancellation policy?

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    kalpesh
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    Because we know your time is valuable, there’s a cancellation policy in place for both professionals and customers. While the platform is designed to be as flexible as possible, last minute cancellations erode the customers’ ability to rely on MySquard Services and prevent other pros from claiming jobs, which leads to fewer jobs being available…