Category: On the job
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I need help with the MySquard Services for Pros app
Do you need help setting up, logging in, and using the MySquard Services for Pros app? We have you covered. After all, that app is your primary point of interaction with the MySquard Services platform. If you need help, check out this collection of articles. Need more help? Contact us using the blue chat icon in…
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What to Expect on Your First Cleaning Job
Your very first job We get it : you might have some first-day jitters. No worries! You know what to do, but maybe we can help you learn what to expect before, during, and after your first job. ommunication counts Before the job, we’ll share the customer’s address and you’ll be able to call, text,…
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I can’t start working until a later date
We’re eager for you to get out there and claim jobs right away, but we understand if you’re not ready to start yet. Once your application is approved, you’ll be able to view and complete available jobs on the platform. Whenever you’re ready, you can claim your first job. Need help? Contact us using the…
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Service Professional Agreement
The Service Professional Agreement is the contract that governs the use of the platform for independent service professionals. Before registering for the platform, every pro is required to agree to the terms within that agreement. You can view the full agreement here. In the event there’s an update to the Service Professional Agreement, you will see…
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What is Cash Out Now?
The Cash Out Now feature is available for more tenured professionals who have already received at least $50/£50 or more in funds in a regular batch payment. When you choose the option to Cash Out Now, your payment will begin processing to your bank immediately! This feature will allow you to obtain your payments more…
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What does “Overpaid” mean?
he following does not apply to Service Companies. Please reference the Service Company help center here. There may be instances where you see an “Overpaid” adjustment in your Payments history. “Overpaid” is not a fee. It is a reversal of the pay for the job that was not done. Overpayment happens when you have been issued…
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When should I expect my batch payment?
When we payout your weekly batch payment, the payment is promptly sent to your bank. Once your bank receives the payment they begin to process the funds into your account. This process may take up to a maximum of 5 business days to complete, but may be faster depending on the bank that you use. Bank Name…
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The Customer wants to Cancel or Reschedule.
If a customer wants to cancel or reschedule, he/she will have to do it through the app. When a customer contacts you to cancel or reschedule their job, politely let them know that they will have to make the change on their own. If the job is still available in your profile, visit the job…
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Something broke during the Job.
If you broke something in the customer’s house, please alert him/her immediately. You can communicate via a phone call or a text. If the customer is available in the home, you can show them the damage. Additionally, please ask the customer to fill out a Claim through the MySquard Works Help Center, available on the…
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I Need Help with a Job Today.
At MySquard Works, we are always there to support you. We want to ensure that your job is successful and you receive full-star ratings from the customer. If you need help with your scheduled job today, please submit the form mentioned below, and we will get in touch with you.