Category: On the job

How and when should I contact my customer? Once you have claimed a job, the booking details page in the MySquard Services for Pros app includes buttons to contact the customer by phone or message in the app. The phone number is masked in both directions, so the customer can’t see your real number and…

When you claim a job that’s part of a customer’s cleaning plan, MySquard Services will automatically add future bookings with that customer to your schedule.  You are free to remove individual future jobs for that customer, just remember to do so before you are committed to do the job (usually 48 hours before the scheduled…

We recommend that you tell the customer ASAP! They should reach out to the manufacturer about the issue. If you attempt another solution, the customer might be displeased with the fix or the item might be further damaged in the process. It’s best to tell the customer that all the proper pieces weren’t supplied or…

If you arrive to a booking on time, but are unable to enter the home by following your customer’s instructions and are unable to contact them, please wait 30 minutes after the booking start time before leaving and checking out. Try contacting your customer a few more times. Remember not all of your customers have cell…

As of Monday, October 10, 2022, picture uploads are mandatory for Costco Appliance jobs in order to receive payment. Please note that uploads are only mandatory for Costco Appliance bookings. Although you will be able to see the upload button in blue text for all bookings, photos are not required for non-Costco Appliance jobs although…

If you’re having trouble with parking and the customer didn’t include parking information in their job details, feel free to contact them to ask where they recommend you park. This will also help if you’re running a few minutes behind because you can’t find parking. In the future, you might consider leaving yourself some extra…

If you’re unable to make it to a job that you’ve claimed, you can remove it without any penalty up to 48 hours in advance. Within 48 hours, though, and you may be subject to a late cancellation fee. You can avoid the late cancellation fee if you go through the reschedule process outlined below. Learn…

Watch Video: What Do I Do If My Customer Isn’t Home? If your booking is in California, click here for more details about contacting your customer before the booking. Have you arrived at a job with no entry instructions and no customer to let you in? Use the steps outlined below to ensure you are provided…