Category: Account
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Why did my rating drop?
Your rating is an average of the ratings given to you by customers after your jobs over the past 28 days. If you notice your rating start to slip, that means you’ve probably had a lot of negative reviews in a row. Get back on the right track by double-checking that you’re living up to…
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Update my payment info
Keep your payment information up to date, so that you don’t risk interrupting your payments! To update or edit your payment information, visit the Account page in the MySquard Services for Pros app. Remember, the only accepted forms of money transfer are direct deposit to either a bank account or a debit card, not a prepaid card…
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Adding your Business Name
Do you accept jobs on MySquard as part of a home service business? If so, you can add the business name to your pro profile for clients to see – To add your business name, open up the MySquard Services for Pros app, tap the More tab, then Edit Profile, add your Business Name, then Save. If you do not see…
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My Clients
Customers can send you requests directly, which will be listed under “Job Requests”. The Clients tab will show you all the bookings on which you have been requested and a list of all the customers who have added you to their Pro Team. Under Job Requests you will find your Exclusive Requests and Other Requests. Exclusive Requests are bookings…
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When should I expect my batch payment?
When we payout your weekly batch payment, the payment is promptly sent to your bank. Once your bank receives the payment they begin to process the funds into your account. This process may take up to a maximum of 5 business days to complete, but may be faster depending on the bank that you use. Bank Name…
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Pro Premium Accounts
NOTE : We have temporarily paused new enrollments to Pro Premium as we explore some changes to this program. Pro Premium is here to help you grow your business faster by giving you access to additional premium features! What is a Pro Premium account?If you choose to sign up for a Premium account you will get : When…
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I’m new and haven’t been rated yet
Don’t stress! Sometimes customers forget to rate their professionals. If your rating is 0, this simply means you haven’t received any ratings. Next time you complete a job, perhaps you could politely remind your customer to leave a rating through the app. Need help? Contact us using the blue chat icon in the bottom right,…
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What’s my “percent five star” rating mean?
The strongest indicator of your success on the MySquard Services platform is the percent of customers who give a five-star rating after each job. Each time you receive five stars, you’re receiving a signal that what you’re doing is working well. We calculate this rating by counting the total number of customer ratings (not the…
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Returning from inactivity
Did you take a break from claiming jobs on the MySquard Services platform? As long as you weren’t deactivated for cause, you’re welcome to come back at anytime – even in a new city! To be reactivated you’ll need to speak with customer support. You can chat with us via the blue chat icon, or…