Category: Account
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Dispute a Rating
Customers are able to leave ratings after every completed service. They rate on a scale of 5 stars. We use these ratings to determine how well a job went and publish your overall rating on your pro profile as a reference for future customers. We know there are sometimes instances where mistakes are made or…
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How are taxes handled?
As a contractor using the MySquard Services platform, you are responsible for filing and paying your own Federal and State income taxes. MySquard Services does not withhold any taxes on your behalf. If you have questions about filing your taxes, please consult a tax professional. Professionals in the U.S. : In compliance with the IRS,…
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How do I get a high rating?
After each booking customers are asked to give you a score from one to five stars. If you performed the service as expected, then there’s no reason not to expect a five star rating! This means showing up on time, completing everything the customer expected of you, and being friendly throughout. Nail down the fundamentals…
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I was removed from the MySquard Services platform
There are a variety of reasons that a professional might be deactivated or removed from the platform. The most common reasons cited are low customer ratings or not showing up to a job that the professional had claimed. MySquard Services brings value to pros by creating and maintaining a platform that consistently attracts customers for…
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Favorite Clients
For limited MySquard Services service types, professionals can now automatically claim all of a user’s recurring bookings within a single service plan. When a professional claims the first booking of a recurring series for one of these services, the professional will also automatically be claiming any future bookings that are part of that recurring series.…
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I need help with the MySquard Services for Pros app
Do you need help setting up, logging in, and using the MySquard Services for Pros app? We have you covered. After all, that app is your primary point of interaction with the MySquard Services platform. If you need help, check out this collection of articles. Need more help? Contact us using the blue chat icon in…
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What to Expect on Your First Cleaning Job
Your very first job We get it : you might have some first-day jitters. No worries! You know what to do, but maybe we can help you learn what to expect before, during, and after your first job. ommunication counts Before the job, we’ll share the customer’s address and you’ll be able to call, text,…
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I can’t start working until a later date
We’re eager for you to get out there and claim jobs right away, but we understand if you’re not ready to start yet. Once your application is approved, you’ll be able to view and complete available jobs on the platform. Whenever you’re ready, you can claim your first job. Need help? Contact us using the…
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Update my contact info
It’s important that you keep your contact information up to date. Without it, your payments could be interrupted. To edit your info, including your home address, phone number, and more open up the Account tab in the MySquard Services for Pros app. For some changes to your contact information, i.e. your full name and email address, you…
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Service Professional Agreement
The Service Professional Agreement is the contract that governs the use of the platform for independent service professionals. Before registering for the platform, every pro is required to agree to the terms within that agreement. You can view the full agreement here. In the event there’s an update to the Service Professional Agreement, you will see…