Category: Issues with a Professional

We’re sorry that multiple professionals arrived at your booking unexpectedly. You might have accidentally scheduled two bookings at the same time, which you can check on by viewing the Bookings page. If that didn’t happen, please get in touch with our customer experience team to figure this out. For the fastest response to your questions you can…

The Angi platform is for pros who maintain a high set of expectations, and if a pro acted unprofessionally, that’s unacceptable and a clear breach of trust. Please rate your pro, so that our system can prevent you from being matched with them again. Then get in touch with our customer experience team to file…

We’re sorry that your pro didn’t arrive prepared. When we accept independent professionals to our platform, we give them guidelines and expectations. Those expectations include bringing all of the basic tools and necessities to get the job done right. Please be sure to rate your pro. A low rating helps us identify when professionals aren’t…

If your pro couldn’t make it to your booking as arranged, they have the ability to remove the job from their schedule.  We’ll do our best to make sure your original time is upheld with a professional who can make it. If you need to get in touch with our support team, contact our team…

We’re sorry to hear that your professional’s service didn’t live up to your expectations. Your happiness is our goal. That’s why we have our MySquard Happiness Guarantee. If you’re not happy, we’ll work to make it right. We set high standards, and all of the professionals on our platform are meant to provide quality service. Please…

Sorry to hear the additional professional didn’t show up to your booking! That’s not how MySquard is supposed to work, and we can imagine a job that required two pros isn’t going to be done with just one. Please get in touch with our customer experience team to help resolve this issue. You can chat with us using…

When you instant book a pro (through Search, the Change Pro feature, the Choose Pro feature, rescheduling, or their profile), you are immediately confirmed with that pro to service your booking. However, sometimes a pro will have something else come up in their life and realize they can no longer service your booking. Pros can…

Did your professional finish the job to your satisfaction in record time? We’re glad to hear it! You can add them to your Pro Team, so they’ll be given the first opportunity to claim all of your future bookings. Learn more about that here.  If the pro left the job unfinished please be sure to rate…

Select the chat bubble in the bottom right corner to get help from our support team We’re sorry that your professional left without completing the task at hand. Please get in touch with our customer support team so we can help make this right. You can reach us through the chat icon in the bottom right…

We’ve got your back. Your trust is one of our highest priorities, and we apologize for any incidents. Please reach out to our customer support team via the chat icon in the bottom right. We’ll review the information you provide and get back to you shortly. At that time we may request that you submit a…