Why didn’t I get the pro I chose?

When you instant book a pro (through Search, the Change Pro feature, the Choose Pro feature, rescheduling, or their profile), you are immediately confirmed with that pro to service your booking. However, sometimes a pro will have something else come up in their life and realize they can no longer service your booking. Pros can then decide to remove themselves from that booking.

We’re proud to say that the vast majority of pros keep the jobs claimed through Instant Book. In the case where your chosen pro decides not to do your booking, the platform automatically helps match you with another top pro for your booking! If you’d still like to change your pro at this point, you are welcome to use the Change Pro feature found in our iOS and Android apps.

How to change your pro :

1) Download the MySquard app, if you haven’t already.

2) Go to your “Bookings” tab and click the booking you wish to change your pro for.

3) After clicking the booking, you will see it’s details. On the right-side of the screen, tap “Change Pro” to change your pro.

4) The list of pros you see are all the pros available to Instant Book. Choose the pro you want to book by tapping on their profile.

5) To book this pro, tap the “Book” button on the bottom of the screen. If the pro is not available to Instant Book, this button will send a request to the pro, instead.

6) And that’s it! You are now confirmed with the pro of your choosing for the selected booking.

Have feedback on this experience? We’re listening!