Author: kalpesh
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What is the Dormant Account Service Charge?
We charge customers with dormant accounts that have a positive credit balance, a monthly processing fee up to $10, until the account is reactivated or the credit balance has reached zero. We consider an account dormant when the customer has not created or completed any booking in the previous 6 months. We only charge dormant…
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MySquard Credits & Discounts
Types How to Use General Credits Earned when you cancel a booking that’s already been billed. (Doesn’t apply to Cleaning Plans that carry a minimum term). Saved Cleaning Credits : Earned when you skip a cleaning during your plan term. The value of the cleaning is charged and saved to your account. (Doesn’t apply to…
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How do referral discounts work?
So MySqurad’s been working for you and now you want to want to tell the world. Great news! Our referral program has been created so you can get your friends and family in on the action. Referrals work like this, when your friends book with your personalized referral coupon code, you both get a discount.…
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I was charged for a booking I didn’t schedule
We’re sorry about the confusion. Contact our customer experience team, and they’ll get this problem sorted out ASAP. For the fastest response to your questions you can chat with us using the blue icon on the bottom right. We’re here to help! It’s also possible that you signed up for a cleaning plan, which schedules bookings automatically.…
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Questions about charges on your MySquard account?
We’re sorry for the confusion. You can check out a full breakdown of your charges both in the app and on the web. On the app: On web: 1.Go to Bookings page 2.Select Past to view bookings farther back in your schedule 3.Click on the booking you have questions about 4.Scroll to the bottom of the page to view…
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Update your MySquard payment information
On the app: On web: 1. Go to Account page 2. Tap Update Payment 3. Select Update 4. Enter your new credit card information 1. Go to Account page 2. Select Update Credit Card Information 3. Enter your new credit card information
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Add cleaning extras
For an additional charge, you can add a variety of extra services to your booking request to get that deep clean we all need sometimes. From the interior of the refrigerator to wiping down the windows, you can add any of these bonus services, which automatically update the estimated booking duration, when you make a booking. Note…
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Adjust booking hours
Your professional is not expected to stay beyond the hourly duration noted in your original booking details, but you may discuss an extension with them if more time is needed to complete the service as desired. If you would like to extend a booking currently taking place, you may request additional time through our customer…
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Change your email, phone, or address
You can update your email address and phone number whenever you need to by visiting your Account page. You can even connect your MySquard account with Facebook and we’ll pull in your profile picture! Go to your Account page → If you need to change your address, you can edit it from a specific booking on the MySquard…
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Give parking & entry instructions
If you’re somewhere that’s not accessible by transit, it might be nice to add some parking information. Be sure to make a note to your pro by opening up the Booking’s page in the MySquard app and selecting the booking in question. If you don’t have the app yet, download it now! We’re building the perfect MySquard experience…