Author: kalpesh
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Update my contact info
It’s important that you keep your contact information up to date. Without it, your payments could be interrupted. To edit your info, including your home address, phone number, and more open up the Account tab in the MySquard Services for Pros app. For some changes to your contact information, i.e. your full name and email address, you…
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Service Professional Agreement
The Service Professional Agreement is the contract that governs the use of the platform for independent service professionals. Before registering for the platform, every pro is required to agree to the terms within that agreement. You can view the full agreement here. In the event there’s an update to the Service Professional Agreement, you will see…
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What does the job count mean?
When you look at the Ratings & Feedback page, the first thing you’ll see is your percent of five-star ratings over the past 28 days. Underneath, you can see how many jobs you’ve completed. If you’d like to see how many jobs you’ve completed over your entire time using MySquard Services, swipe to the left to see…
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What is Cash Out Now?
The Cash Out Now feature is available for more tenured professionals who have already received at least $50/£50 or more in funds in a regular batch payment. When you choose the option to Cash Out Now, your payment will begin processing to your bank immediately! This feature will allow you to obtain your payments more…
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How do I know where I need to improve?
While customers are prompted to rate you based on their evaluation of your entire service, they’re also given an opportunity to indicate specifically what you needed to do better. So, if the platform starts to notice a trend, you’ll be alerted to the specific area you need to get better at. You can view any specific…
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Where can I find my current rating?
You can find your current rating by tapping the More tab in your app, and selecting Ratings & Feedback. There, you’ll see your 28-day rating, which is an average of all the ratings customers have given you over the past 28 days. Below that, you’ll be able to see more specific feedback. Need help? Contact us using the blue…
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I want to leave the MySquard Services platform
We’re always sad to see professionals part ways with the MySquard Services platform, but we wish you the best in the future! Since you’re leaving on your own terms, you don’t need to take any formal steps. Just cancel jobs you’ve already claimed jobs, turn off your availability, and you’ll be good to go. This…
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Can I transfer cities?
Absolutely! If life’s journey is taking you to a new city you can take us with you! The MySquard Services platform operates across the United States and Canada. We’d be happy to have you claim jobs in your new home. You’ll first need to adjust your mailing address to your new location, since the Claim tab will…
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How do ratings work?
After each job, MySquard Services prompts your customer to give you a rating on a scale from one to five stars. These ratings help to determine your pay tier (in some markets) and your status on the platform. Get a lot of five star ratings, and your tier will increase. Lots of poor ratings? You’ll put…
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I’m having trouble logging into my own customer account
Due to a recent change to our platform, professionals can no longer create bookings as customers using the same email address which is attached to their professional accounts. If you had previously logged in to the customer platform with the email attached to your professional account, we’ve logged you out of the customer platform and…