Your very first job
We get it : you might have some first-day jitters. No worries! You know what to do, but maybe we can help you learn what to expect before, during, and after your first job.
ommunication counts
Before the job, we’ll share the customer’s address and you’ll be able to call, text, or chat directly with your customer through the MySquard Services for Pros app. This is a chance to ask any questions about what the customer wants done, in case their Job Details were unclear, or to discuss any changes or clarifications to the job.
Be prepared
Customers expect you to come equipped with all of the supplies you’ll need to get the job done. If you are unsure which supplies your customer expects you to bring, be sure to reach out and ask! Some suggestions include:
| Supplies | Tools |
| multi-purpose cleaner | rags and/or towels |
| tub and tile cleaner | a combination floor sweeper/mop |
| toilet bowl cleaner | a vacuum |
| wood cleaner | |
| glass cleaning solution | |
| floor cleaner wet refills |
First impressions matter
If your customer is going to be at home at the booking start time we recommend asking them for a tour of the home, and double-checking any specific instructions for the booking.
This is also a great time to talk to the customer about the length of their booking. If you think the customer hasn’t booked enough time, you can ask them to contact us to extend a booking. Or, you can negotiate extra time or services with them on your own.
Day one is done
Once you’re finished, you might want to do one last sweep before you pack up and leave. For instance, you can check that the family pets are where they’re supposed to be, and that no gas knobs have been knocked into the on position. The customer might have left you instructions for returning keys.
After you check out, your customer will be given the option to rate your service. We’ll take care of payment, including processing any tips.
Well done! Your first job is in the books.
Need help? Contact us using the blue chat icon in the bottom right, or email us at partner@mysquard.com