Professionals can now select jobs that have a Flexible Start time. This means the customer has indicated an arrival window, and the pro is able to select an arrival time within that window.  A booking will indicate if it has a Flexible Start on the claims tab :

After you select the claim button, you will be able to select a start time in thirty-minute increments within the provided time window. The start and end time for the booking will change based on the start time selected.

If your schedule changes on the day of the booking please keep the customer informed. You will not be considered late for the booking until the end of the arrival window – for example, if the arrival window is 8am-11am, you will be considered late if you arrive after 11am.

If you have any questions, please contact us through the blue chat icon in the bottom right, or send us an email to partner@mysquard.comWe’re happy to help!