If you’re running late, we recommend contacting your customer and updating them, as this can help you avoid the customer complaining about being inconvenienced.

If the customer decides to cancel after you’ve updated your arrival time, there’s no fee for the first 30 minutes of the booking, but you also won’t be paid for a completed job.

Need assistance? Contact us using the blue chat icon in the bottom right, or email us at partner@mysquard.com