You should never have to deal with uncertainty around your booking experience, and we apologize for the lapse in service.

Please get in touch with our customer experience team; we aim to respond to urgent issues like this within minutes. For the fastest response to your issue you can chat with us using the chat icon on the bottom right. We’re here to help, 24 hours a day / 7 days a week!

Again, our apologies. We hope you’ll give us a chance to make this right.