We’re sorry that your pro didn’t arrive prepared. When we accept independent professionals to our platform, we give them guidelines and expectations. Those expectations include bringing all of the basic tools and necessities to get the job done right.

Please be sure to rate your pro. A low rating helps us identify when professionals aren’t living up to our standards, and will prevent our system from matching you with this pro again. You’ll also be prompted with the option to contact our customer experience team for more help.

Need more help? To get in touch with us use the chat icon in the bottom right of this page.