I was paid at the wrong tier

Your base payment tier is determined by a number of factors, including how many jobs you’ve completed and your average rating from customers. It’s determined on a rolling basis, so only your activity in the past 28 days counts towards your tier. See the tier qualifications here →

If you believe you received a payment at the wrong tier, please contact the MySquard Services team. You can chat with us via the blue chat icon, or email us any time at partner@mysquard.com

Note that some cities don’t have payment tiers, and all professionals are paid at the same rate.