We want all of the professionals using the MySquard Services Platform to be successful, and part of that success is equipping you with knowledge about fees you may incur while on the platform. Here are some suggestions we’ve heard from our top pros on how they avoid fees.

Late Cancellation Fee :  You will be subject to a cancellation fee if you cancel a booking after you are committed to it, which is generally 48 hours before the scheduled start time (If you book the job within 48 hours of the start time, then you will have 4 hours before being committed to the job). As you get closer to the start of the booking the amount of the fee may increase. To avoid this fee, be smart about bookings you claim and make sure to cancel anything that you cannot complete before being committed to the job.

Missed Job/No Show Fee : A no show fee is issued when you don’t show up at your booking, or if you are more than 30 minutes late for a booking and the customer decides to cancel. The best way to avoid this fee is to make sure to go to every booking you commit to in your MySquard Services for Pros app.
If you missed the job because your customer was not there, MySquard Services will usually compensate you for up to 2 hours of pay (up to 3 hours in California). To obtain this payment, we ask you to check in to the booking when you arrive at the location, reach out to the customer (by calling, texting, and using the in-app chat feature), wait at the location for 30 minutes to ensure the customer is not just running late, and then check out when you leave. This way, if a customer who is not present tries to say that it was the Pro who did not show up, there is clear evidence to dispute that claim.

Early Departure Fee : A fee may be applied to your payment for leaving early without completion of the service. 

Key Replacement Fee : f your customer left keys for you to enter their residence, a fee will be charged if these keys are reported missing. The biggest cause of these fees is leaving the key in the apartment or home and accidentally locking your customer out. The best way to avoid a key replacement fee is to communicate with your customer exactly where you should leave the key well before you are ready to leave the booking.

Damaged/Missing Item Fee : If your customer reports that an item is damaged or missing after a booking, MySquard Services may charge a fee to compensate your customer for the cost of the item.

A full list of possible fees is in the Service Professional Agreement.

Need help? Contact us using the blue chat icon in the bottom right, or email us at partner@mysquard.com