How do I contact my customer?

When the booking start time is less than 24 hours away, you’ll be able to text or call your customer from the job details page. The phone number is masked in both directions, so the customer can’t see your real number and you can’t see theirs. In addition, the line will be deactivated soon after booking completion.

To contact the customer, visit the job details page, and select either call, text, or chat in the app. Remember, if you and a customer reschedule or change a booking, and if you want the new information reflected on the booking page, then your customer will have to contact our Support team to confirm the changes.

If you’re having trouble accessing your customer’s home and can’t contact them, MySquard Services will compensate you for up to 2 hours (up to 3 hours in California) even if you are unable to do the work, but we ask that you wait 30 minutes after the booking start time in case they’re just running late.

Need help? Contact us using the blue chat icon in the bottom right, or email us at