Category: Payments & Fees

  • I was paid the wrong amount

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    kalpesh
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    Did your payment amount not match what you expected? Please double check your history to make sure you weren’t charged any fees (these include late fees, cancellation fees, and more). If you’re a handyman professional, it’s possible the customer booked multiple services on the same job. Please communicate with them that these additional services might…

  • How does the referral program work?

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    kalpesh
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    If you know someone who might be a good addition to the community of independent service professionals using the MySquard Services platform, you can refer them and make yourself eligible for a little something extra! Tap the More tab in your MySquard Services for Pros app and select Earn More Money. If your friend: you’ll get a reward!…

  • I was paid at the wrong tier

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    kalpesh
    in

    Your base payment tier is determined by a number of factors, including how many jobs you’ve completed and your average rating from customers. It’s determined on a rolling basis, so only your activity in the past 28 days counts towards your tier. See the tier qualifications here → If you believe you received a payment at the…

  • MySquard Services Pro Rewards

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    kalpesh
    in

    You may be familiar with Payment Tiers – going forward, we have updated the program slightly and they will be known as MySquard Services Pro Rewards! MySquard Services Pro Rewards is a program that celebrates Pros for their dedication and consistently delivering outstanding service.  The more you use MySquard Services, the more rewards you’ll unlock.…

  • I was assigned to a plumbing leak assessment booking. How will I be paid for my assessment of the job site?

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    kalpesh
    in

    First – What are plumbing leak assessment bookings? Why was I assigned to a leak assessment booking? For Lowe’s leak assessment bookings : As a Company Pro on our platform your initial payment to make the trip out to the job site will be set to a $50 trip fee unless you were the provider…

  • When do I get paid?

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    kalpesh
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    Watch Video: How Do I Get Paid? Each week, our system tallies up the jobs you’ve completed from the previous Monday through Sunday, we deduct any relevant fees, add any tips you’ve been given, and issues a payment to the bank account you’ve set up. Payments are issued weekly after a week is completed and will…

  • Why did I stop receiving payments?

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    kalpesh
    in

    If you’re still able to claim jobs but also stopped receiving payments, double check your payment information to make sure it’s up to date. Need help? Contact us using the blue chat icon in the bottom right, or email us at partner@mysquard.com

  • When should I expect my “Cash Out Now” payment?

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    kalpesh
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    After you successfully confirm that you would like to use the Cash Out Now feature in the MySquard Services for Pros App, the payment is promptly sent to your bank. Once your bank receives the payment they begin to process the funds into your account. This process may take up to a maximum of 5…

  • How do I set up or change my direct deposit?

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    kalpesh
    in

    Professionals using the MySquard Services platform receive payments via direct deposit to a bank account or a debit card. Payments cannot be received through a prepaid card or a savings account. To set up or change your direct deposit either follow this link or tap More in the lower right corner of your MySquard Services for Pros app, from there, select…

  • What is Daily Cash Out?

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    kalpesh
    in

    To find more information about your payments in your MySquard Services for Pros app, you’ll need to select the tab marked More, and then select Payments. Here you’ll have the option to turn on the Daily Cash Out feature allowing you to begin processing your payment automatically at the end of each day. To turn…