Category: Partner

you’ll be able to check out specific details, like the customer’s name and address, in the job details page two hours (or earlier in some regions) before the scheduled start time. This allows you time to plan your route, but also helps maintain the customer’s privacy. Need help? Contact us using the blue chat icon…

When the booking start time is less than 24 hours away, you’ll be able to text or call your customer from the job details page. The phone number is masked in both directions, so the customer can’t see your real number and you can’t see theirs. In addition, the line will be deactivated soon after…

The durations specified on bookings are just estimates, and you can always negotiate with the customer for a different amount of time.   When you negotiate adding time to a job, the customer must approve the addition. If you don’t confirm it with them, you won’t be eligible for additional hourly pay. Note: bookings made through…

How and when should I contact my customer? Once you have claimed a job, the booking details page in the MySquard Services for Pros app includes buttons to contact the customer by phone or message in the app. The phone number is masked in both directions, so the customer can’t see your real number and…

When you claim a job that’s part of a customer’s cleaning plan, MySquard Services will automatically add future bookings with that customer to your schedule.  You are free to remove individual future jobs for that customer, just remember to do so before you are committed to do the job (usually 48 hours before the scheduled…

We recommend that you tell the customer ASAP! They should reach out to the manufacturer about the issue. If you attempt another solution, the customer might be displeased with the fix or the item might be further damaged in the process. It’s best to tell the customer that all the proper pieces weren’t supplied or…

If you arrive to a booking on time, but are unable to enter the home by following your customer’s instructions and are unable to contact them, please wait 30 minutes after the booking start time before leaving and checking out. Try contacting your customer a few more times. Remember not all of your customers have cell…

As of Monday, October 10, 2022, picture uploads are mandatory for Costco Appliance jobs in order to receive payment. Please note that uploads are only mandatory for Costco Appliance bookings. Although you will be able to see the upload button in blue text for all bookings, photos are not required for non-Costco Appliance jobs although…

If you’re having trouble with parking and the customer didn’t include parking information in their job details, feel free to contact them to ask where they recommend you park. This will also help if you’re running a few minutes behind because you can’t find parking. In the future, you might consider leaving yourself some extra…