Category: Partner

Your health and safety should be your highest priority during every MySquard Services booking. If ever you feel that your safety is being threatened, remove yourself from the situation immediately and contact the police if necessary.  After you are safely away, please report the incident to the MySquard Services team so we can take steps…

When you claim jobs, we’re able to show you the general area it’s in, like a large neighborhood. For example, in New York City, we might be able to show that a job is in Lower Manhattan, but we don’t know if that means the Lower East Side or Tribeca until later. Due to a…

While the MySquard Services platform tries to estimate how much time you’ll need to complete the service for the customer, sometimes you’ll need more time than expected, or the customer requests additional tasks. If you need more time, you can communicate that to the customer and negotiate for more time. The customer must agree to…

If a professional completes a booking and plans to leave before the scheduled end time of the booking, the professional should check in with the customer to make sure that: (1) the professional  has properly completed the full scope of the job, and (2) the customer is happy with the quality of the service provided. …

Professionals can now select jobs that have a Flexible Start time. This means the customer has indicated an arrival window, and the pro is able to select an arrival time within that window.  A booking will indicate if it has a Flexible Start on the claims tab : After you select the claim button, you will be…

If a customer booked a service that you’re unequipped to provide, please explain to the customer that they booked the wrong type of service and that they’ll need to make a new booking. If you’d like, you can recommend that they contact the customer experience team through the help center on their app. After taking…

Oh no! When the job is close to starting (or earlier), the MySquard Services for Pros app will reveal the precise location of the customer’s home. You can use this address to navigate there using the map in the MySquard Services for Pros app, or the mapping app of your choice. If you’re copying &…

If you’re running late, we recommend contacting your customer and updating them, as this can help you avoid the customer complaining about being inconvenienced. If the customer decides to cancel after you’ve updated your arrival time, there’s no fee for the first 30 minutes of the booking, but you also won’t be paid for a…

From time to time MySquard Services customers who have booked through Lowe’s will request that you pick-up their item at their local Lowe’s store before the booking and bring it with you to the job, this will need to be done in order to complete the installation You will be paid extra to complete this…

If the start time displayed for a job in the looks wrong, or for some reason doesn’t match the time sent in the text message reminder, double-check the time zone settings on your phone. This could be causing the app to get confused. If you’re still unsure, it doesn’t hurt to text your customer and…