Category: Partner

  • How do payments and fees work?

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    How do payments work? Each week, our system tallies up the jobs you’ve completed from the previous Monday through Sunday, deducts any relevant fees, adds any tips you’ve been given, and issues a payment to the bank account you’ve set up. Payments are issued weekly after a week is completed and will usually reach your…

  • How can I tell how much money I’ve made with MySquard Services?

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    If you’d like a letter summarizing your proof of earnings through the Handy platform, visit the Account page of your MySquard Services for Pros app, scroll to Management Tools and select Email Income Verification. Need help? Contact us using the blue chat icon in the bottom right, or email us at partner@mysquard.com

  • How will I be paid?

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    Watch Video: How Do I Get Paid? Only direct deposit and debit cards are approved for receiving payments. You may not use a prepaid card nor can you use a savings account. You can edit your payment method in the MySquard Services for Pros app. Need help? Contact us using the blue chat icon in the bottom right,…

  • I was paid the wrong amount

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    Did your payment amount not match what you expected? Please double check your history to make sure you weren’t charged any fees (these include late fees, cancellation fees, and more). If you’re a handyman professional, it’s possible the customer booked multiple services on the same job. Please communicate with them that these additional services might…

  • How does the referral program work?

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    If you know someone who might be a good addition to the community of independent service professionals using the MySquard Services platform, you can refer them and make yourself eligible for a little something extra! Tap the More tab in your MySquard Services for Pros app and select Earn More Money. If your friend: you’ll get a reward!…

  • I was paid at the wrong tier

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    Your base payment tier is determined by a number of factors, including how many jobs you’ve completed and your average rating from customers. It’s determined on a rolling basis, so only your activity in the past 28 days counts towards your tier. See the tier qualifications here → If you believe you received a payment at the…

  • MySquard Services Pro Rewards

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    You may be familiar with Payment Tiers – going forward, we have updated the program slightly and they will be known as MySquard Services Pro Rewards! MySquard Services Pro Rewards is a program that celebrates Pros for their dedication and consistently delivering outstanding service.  The more you use MySquard Services, the more rewards you’ll unlock.…

  • I was assigned to a plumbing leak assessment booking. How will I be paid for my assessment of the job site?

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    First – What are plumbing leak assessment bookings? Why was I assigned to a leak assessment booking? For Lowe’s leak assessment bookings : As a Company Pro on our platform your initial payment to make the trip out to the job site will be set to a $50 trip fee unless you were the provider…

  • When do I get paid?

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    Watch Video: How Do I Get Paid? Each week, our system tallies up the jobs you’ve completed from the previous Monday through Sunday, we deduct any relevant fees, add any tips you’ve been given, and issues a payment to the bank account you’ve set up. Payments are issued weekly after a week is completed and will…

  • Why did I stop receiving payments?

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    If you’re still able to claim jobs but also stopped receiving payments, double check your payment information to make sure it’s up to date. Need help? Contact us using the blue chat icon in the bottom right, or email us at partner@mysquard.com