Category: Partner

  • Can I temporarily Pause my Account?

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    kalpesh
    in

    We are sorry to inform you, but there is no way you can pause your account. However, you can stop claiming jobs if you want to take a break from MySquard Works Pro app. Please do not forget to cancel the claimed jobs and turn off your availability if you are leaving the town for…

  • What are Fees?

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    kalpesh
    in

    MySquard Works may deduct fees and penalties from the accounts of service professionals for a variety of reasons. It helps us in maintaining the standards of services. We may have subtracted the amount for instances such as lateness, absence from bookings, etc. Find more about different types of fees: Late cancellation fee Missed job fee…

  • Missed Job Fee

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    kalpesh
    in

    Failure to arrive at a job is against the policy of MySquardWorks. If you fail to arrive at a claimed job, we may deduct a missed job fee from your account. It is in addition to forfeiture of the payment for the job in question. The missed job fee varies from location to location. If…

  • Late Cancellation Fee

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    kalpesh
    in

    We charge a late cancellation fee to keep the customer’s trust and ensure the reputation of MySquard Works. If you cancel a claimed job within 48 hours of the start time, you will have to pay late cancellation fees. The fees may vary depending upon your geographical location. Learn more about the cancellation policy here..…

  • Late Arrival Fee

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    kalpesh
    in

    Our customers expect service professionals to arrive on time. If you arrive late at a job, it can lead to customer dissatisfaction and affect our reputation as well. If you arrive late at the job without informing the customer in advance (through call/text or via the On My Way feature in the app), we will…

  • Key Replacement

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    kalpesh
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    Customers may leave a key for you to enter their properties. They expect you to return the key according to their instructions. If you misplace the key or fail to return it, the customer may file a claim. In such a situation, you will have to pay a $/£25 key replacement fee. If there is…

  • Dispute a Fee

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    kalpesh
    in

    We charge a fee to maintain the standard of the MySquardWorks platform. As a service professional, if you believe that your account contains incorrect charges, please contact the MySquard Works team with the job number in question. We will sort the issue and ensure that your account is not charged inaccurately.

  • Damaged or Lost Item

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    kalpesh
    in

    If you have damaged or lost a customer’s item, please alert them immediately. Inform the customer to file a claim through the portal. You will have to pay a $/£5 damaged or lost item fee to cover the costs of the damaged/lost item. If you believe there has been a mistake and your account shows…

  • How to avoid fees on MySquard Works?

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    kalpesh
    in

    Here are a few ways to help you avoid fees on MySquard Works. We hope the suggestions help you in earning more from the platform. There is a cancellation fee if you cancel a booking within 48 hours of the start time. As the booking time approaches, the cancellation fee may increase. If you cancel…

  • Early Departure Fee

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    kalpesh
    in

    If you leave the job before completing the service, the customer may report you. Additionally, the customers pay for a certain length of time, and an early departure time may not leave a good impression on a customer. So, if you finish the job early, you can take up additional tasks with the permission of…