Category: Partner

  • What if a customer asks me to bring a ladder?

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    kalpesh
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    If you’ve claimed a job where the job instructions indicate a ladder is required, or the customer contacts you directly to request that you bring a ladder, make sure to bring one. You’ll be eligible to receive an additional payment for doing so – just make sure to contact the MySquard Services team to let…

  • Do I need to bring cleaning supplies?

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    kalpesh
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    MySquard Services customers expect their professionals to arrive prepared with all of the supplies necessary to do a thorough cleaning. If you are unsure which supplies your customer expects you to bring, be sure to reach out and ask! Top professionals using the platform often arrive with : Supplies Tools multi-purpose cleaner rags and/or towels tub and…

  • Am I responsible for handyman materials?

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    kalpesh
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    Please note : For bookings with a partner (like Walmart, Wayfair, Lowe’s, etc.), the customer must provide any additional materials required for the job, as there is no way to add additional items to the customer’s account. If you feel more materials may be required for the job, it’s best to reach out to the customer…

  • How to avoid fees on the MySquard Services Platform

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    kalpesh
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    We want all of the professionals using the MySquard Services Platform to be successful, and part of that success is equipping you with knowledge about fees you may incur while on the platform. Here are some suggestions we’ve heard from top pros on how they avoid fees. Late Cancellation Fee :  You will be subject…

  • I need proof of contractor status

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    kalpesh
    in

    Remember, all of the professionals using MySquard Services are independent contractors, not employees. If you’d like a letter stating that you are an independent contractor actively using the MySquard Services platform, please contact the MySquard Services team. You can chat with us via the blue chat icon, or email us any time at partner@mysquard.com.  If all…

  • Weekend & holiday incentives

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    kalpesh
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    Occasionally, you’ll receive a message from the MySquard Services team about weekend, holiday, or other incentives. Typically, these incentives are issued when we want to encourage more pros to claim jobs in a particular region. Keep an eye out on your email and in your app; these incentives are a great way to boost your…

  • Will I be paid if a customer cancels?

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    kalpesh
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    Here is a breakdown of payment based on when the booking was cancelled by the customer : Upon cancellation, time before booking: Payment: More than 12 hours $0 12 hours – 30 minutes $15 30 minutes or less Full payment, up to 2 hours (up to 3 hours in California) After arrival Full payment, up…

  • How to avoid fees on the MySquard Services Platform (for bookings in California)

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    by

    kalpesh
    in

    We want all of the professionals using the MySquard Services Platform to be successful, and part of that success is equipping you with knowledge about fees you may incur while on the platform. Here are some suggestions we’ve heard from our top pros on how they avoid fees. Late Cancellation Fee :  You will be…

  • Can I accept tips?

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    kalpesh
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    MySquard Services has built a seamless platform for customers and service professionals to connect, and you bet that includes the ability to leave tips. You are able to accept tips offered by customers during bookings, and when a customer rates your performance, they’re prompted to leave an optional tip if they rate your service highly.…

  • What do the different payment statuses mean?

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    by

    kalpesh
    in ,

    Below is a table you can use to figure out where your batch payment is based on the status reported on your payment page : Status Definition Paid Your bank has accepted the batch payment. That said, banks may not choose to post those funds into your account until the end of the day or…