Category: On the job

If a professional completes a booking and plans to leave before the scheduled end time of the booking, the professional should check in with the customer to make sure that: (1) the professional  has properly completed the full scope of the job, and (2) the customer is happy with the quality of the service provided. …

Professionals can now select jobs that have a Flexible Start time. This means the customer has indicated an arrival window, and the pro is able to select an arrival time within that window.  A booking will indicate if it has a Flexible Start on the claims tab : After you select the claim button, you will be…

If a customer booked a service that you’re unequipped to provide, please explain to the customer that they booked the wrong type of service and that they’ll need to make a new booking. If you’d like, you can recommend that they contact the customer experience team through the help center on their app. After taking…

Oh no! When the job is close to starting (or earlier), the MySquard Services for Pros app will reveal the precise location of the customer’s home. You can use this address to navigate there using the map in the MySquard Services for Pros app, or the mapping app of your choice. If you’re copying &…

If you’re running late, we recommend contacting your customer and updating them, as this can help you avoid the customer complaining about being inconvenienced. If the customer decides to cancel after you’ve updated your arrival time, there’s no fee for the first 30 minutes of the booking, but you also won’t be paid for a…

From time to time MySquard Services customers who have booked through Lowe’s will request that you pick-up their item at their local Lowe’s store before the booking and bring it with you to the job, this will need to be done in order to complete the installation You will be paid extra to complete this…

If the start time displayed for a job in the looks wrong, or for some reason doesn’t match the time sent in the text message reminder, double-check the time zone settings on your phone. This could be causing the app to get confused. If you’re still unsure, it doesn’t hurt to text your customer and…

you’ll be able to check out specific details, like the customer’s name and address, in the job details page two hours (or earlier in some regions) before the scheduled start time. This allows you time to plan your route, but also helps maintain the customer’s privacy. Need help? Contact us using the blue chat icon…

When the booking start time is less than 24 hours away, you’ll be able to text or call your customer from the job details page. The phone number is masked in both directions, so the customer can’t see your real number and you can’t see theirs. In addition, the line will be deactivated soon after…

The durations specified on bookings are just estimates, and you can always negotiate with the customer for a different amount of time.   When you negotiate adding time to a job, the customer must approve the addition. If you don’t confirm it with them, you won’t be eligible for additional hourly pay. Note: bookings made through…