Category: Payments, Charges & Credits

  • Payment Help Center

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    kalpesh
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    Welcome to the Customer Payment Help Center! We’re here to assist you with all your payment-related questions and concerns, ensuring a seamless experience on our platform. Whether you need help with billing, payment methods, invoices, or refunds, this guide provides comprehensive support to address your needs.   1. Payment Methods We Accept We offer multiple…

  • Using a MySquard Coupon

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    kalpesh
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    Did you get your lucky hands on a MySquard coupon? Next time you go to make a booking, there’s a prompt to enter a promo code. Plug that code in, hit Apply and voilà, you’ll be saving money. Note that you can’t apply a coupon after making the booking. Forgot to add your coupon code? Unfortunately, we’re…

  • View payment details & receipt

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    kalpesh
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    You can view the payment details of any booking by swinging by your Bookings page. We don’t provide official digital receipts (yet, anyhow) so we suggest taking a screenshot.

  • What is the Trust & Support Fee?

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    kalpesh
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    When you look at the price breakdown for each booking, you’ll notice a Trust & Support Fee. This fee helps cover costs like the third-party identity checks for the service professionals using the MySquard platform, always-on customer service, and insurance for every booking. We’re building the world’s best home service experience, and these steps help us…

  • Cancellation, Rescheduling, or Customer No Show Fee

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    kalpesh
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    We know schedules can change quickly, but unfortunately, skipping, rescheduling, or cancelling a booking with fewer than 24 hours until the start time can cause your professional to lose valuable work. Therefore, making a change to a booking between 24 and two hours until the start time results in a $25 fee. Rescheduling or canceling…

  • What is the Dormant Account Service Charge?

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    kalpesh
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    We charge customers with dormant accounts that have a positive credit balance, a monthly processing fee up to $10, until the account is reactivated or the credit balance has reached zero. We consider an account dormant when the customer has not created or completed any booking in the previous 6 months.  We only charge dormant…

  • MySquard Credits & Discounts

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    kalpesh
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    Types How to Use General Credits Earned when you cancel a booking that’s already been billed. (Doesn’t apply to Cleaning Plans that carry a minimum term). Saved Cleaning Credits : Earned when you skip a cleaning during your plan term. The value of the cleaning is charged and saved to your account. (Doesn’t apply to…

  • How do referral discounts work?

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    kalpesh
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    So MySqurad’s been working for you and now you want to want to tell the world. Great news! Our referral program has been created so you can get your friends and family in on the action. Referrals work like this, when your friends book with your personalized referral coupon code, you both get a discount.…

  • I was charged for a booking I didn’t schedule

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    kalpesh
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    We’re sorry about the confusion. Contact our customer experience team, and they’ll get this problem sorted out ASAP. For the fastest response to your questions you can chat with us using the blue icon on the bottom right. We’re here to help! It’s also possible that you signed up for a cleaning plan, which schedules bookings automatically.…

  • Questions about charges on your MySquard account?

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    kalpesh
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    We’re sorry for the confusion. You can check out a full breakdown of your charges both in the app and on the web. On the app:  On web:  1.Go to Bookings page 2.Select Past to view bookings farther back in your schedule 3.Click on the booking you have questions about 4.Scroll to the bottom of the page to view…