Category: Customer

  • About MySquard Savings Memberships

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    kalpesh
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    Handy’s Savings Membership is a yearly subscription that provides a discount on eligible services booked and purchased on Handy.com. When you enroll in a Saving’s Membership you’ll automatically get 20% off any services you book through Handy, such as home cleaning, furniture assembly, TV mounting, general handyman, general plumbing, electrical work and more! You can…

  • Can I book more than one professional?

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    kalpesh
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    Some jobs can’t be done by one person alone. Normally, professionals work individually, rather than in teams. If you think your job will require an extra set of hands, arms, or drill bits, please make a second booking at the same time as the first, and two professionals will arrive. We’ll leave the introductions up…

  • Do cleaners bring their own supplies?

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    kalpesh
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    The MySquard platform works when professionals are always prepared. Generally, they’ll bring: If you have your own cleaning supplies that you’d prefer your professional to use, please arrange that with them in the app or when they arrive.

  • Do I need to be home?

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    kalpesh
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    Whether or not you’re home during your booking is up to you! When you make a booking, you’ll be prompted to give your professional entry instructions. If you have a doorman or can hide a key somewhere, there’s no need for you to be home. Or, feel free to stick around during the booking. Whatever…

  • How does MySquard work?

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    kalpesh
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    Get everything done with just your thumb. MySquard is the leading platform for connecting individuals looking for household and item assembly services with top-quality, pre-screened independent service professionals. From home cleaning to light fixture replacement to furniture assembly, MySquard instantly matches thousands of customers every week with top-rated professionals in cities all around the world.…

  • Should I tip my pro?

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    kalpesh
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    Tipping is optional — but it’s easy to leave a tip for a job well done in the MySquard mobile app! Just navigate to the Projects tab, then tap Leave a Tip. Don’t worry, the tip is paid directly to the pro! You can also tip your pro in cash. However you choose to tip, the…

  • The MySquard Happiness Guarantee

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    kalpesh
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    Your happiness is our goal. If you’re not happy, we’ll work to make it right. MySquard strives to match you with the right pro for your home every time. If you’re not satisfied with the quality of the service of one of your pros, let us know and we’ll work to make it right. And…

  • Trust & Support

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    We know that none of this works without putting trust, safety, and security at the forefront of every decision we make. The professionals using our platform are rated by other customers using MySquard. Our customer experience team is always ready to respond, and we aim to address urgent issues as soon as possible.

  • What is MySquard’s phone number?

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    kalpesh
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    Our customer support phone number is 000-000-0000. The phone lines are open from 8am-8pm Eastern Time. You can also chat with us using the icon on the bottom right. We’re here to help!

  • No Contact Services

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    kalpesh
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    At MySquard, our top priority is the safety and health of the professionals and customers that work with us. For this reason, we are introducing no contact services for indoor assembly/installations that require professionals to enter the customer’s home.  What to expect as a customer with no contact service via MySquard: We ask that you keep in mind…