Category: Customer

  • My pro is late

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    kalpesh
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    We expect the professionals using our platform to provide the highest level of service, and at the core of that is reliability. Your professional will arrive as close to your chosen start time as they are able. Please allow 30 minutes after your appointment is scheduled before reporting lateness. We know you may not have…

  • How do I make a MySquard account?

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    kalpesh
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    When you make your first booking, we’ll create a Handy account for you. Alternatively, if you sign up using Facebook, that’ll also create an account. Ready to make a booking? Download the app or book on the web.

  • I can’t contact my pro

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    kalpesh
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    We want you to be able to connect with your professional. Here are some things to consider : If there’s something our customer support team can help with, get in touch with us. Using the icon on the bottom right, you can chat with a rep 24-hours a day, 7-days a week. We’re here to help!

  • Using a MySquard Coupon

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    kalpesh
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    Did you get your lucky hands on a MySquard coupon? Next time you go to make a booking, there’s a prompt to enter a promo code. Plug that code in, hit Apply and voilà, you’ll be saving money. Note that you can’t apply a coupon after making the booking. Forgot to add your coupon code? Unfortunately, we’re…

  • View payment details & receipt

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    kalpesh
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    You can view the payment details of any booking by swinging by your Bookings page. We don’t provide official digital receipts (yet, anyhow) so we suggest taking a screenshot.

  • What is the Trust & Support Fee?

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    kalpesh
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    When you look at the price breakdown for each booking, you’ll notice a Trust & Support Fee. This fee helps cover costs like the third-party identity checks for the service professionals using the MySquard platform, always-on customer service, and insurance for every booking. We’re building the world’s best home service experience, and these steps help us…

  • About MySquard Select Memberships

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    kalpesh
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    Most MySquard customers prefer to sign up for one of our standard automated cleaning plans, where bookings automatically generate weekly, bi-weekly, or every four weeks. However, we understand that some people are looking for a more flexible schedule. That’s why we created Handy Select! How does MySquard Select work? It’s simple – become a MySquard…

  • Cancellation, Rescheduling, or Customer No Show Fee

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    kalpesh
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    We know schedules can change quickly, but unfortunately, skipping, rescheduling, or cancelling a booking with fewer than 24 hours until the start time can cause your professional to lose valuable work. Therefore, making a change to a booking between 24 and two hours until the start time results in a $25 fee. Rescheduling or canceling…

  • Hours of operation

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    kalpesh
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    We know you’re busy, so the hours available on the platform are as wide as possible. Jobs on the platform can begin as early as 8am and finish as late as 11pm.

  • Is MySquard insured?

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    kalpesh
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    Trust, safety, and security are our paramount concerns. MySquard is insured in the event that anything goes wrong. If something is awry, contact our team using the blue button in the bottom right corner of your screen – you can chat with a live agent 24 hours a day, 7 days a week.