Category: Customer

  • The extra pro never arrived

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    by

    kalpesh
    in

    We’re sorry to hear that your professional’s service didn’t live up to your expectations. Your happiness is our goal. That’s why we have our MySquard Happiness Guarantee. If you’re not happy, we’ll work to make it right. We set high standards, and all of the professionals on our platform are meant to provide quality service. Please…

  • Unsatisfactory service

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    by

    kalpesh
    in

    Sorry to hear the additional professional didn’t show up to your booking! That’s not how MySquard is supposed to work, and we can imagine a job that required two pros isn’t going to be done with just one. Please get in touch with our customer experience team to help resolve this issue. You can chat with us using…

  • How do I make a booking?

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    by

    kalpesh
    in

    You can make a booking through the MySquard app, or on the web. We’ll collect a few personal details (like your name and phone number), your address (so a professional is able to find your home), and your payment information (because cash is so last century). After that, we’ll send a confirmation email, and if you haven’t…

  • Why didn’t I get the pro I chose?

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    by

    kalpesh
    in

    When you instant book a pro (through Search, the Change Pro feature, the Choose Pro feature, rescheduling, or their profile), you are immediately confirmed with that pro to service your booking. However, sometimes a pro will have something else come up in their life and realize they can no longer service your booking. Pros can…

  • My pro left early

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    by

    kalpesh
    in

    Did your professional finish the job to your satisfaction in record time? We’re glad to hear it! You can add them to your Pro Team, so they’ll be given the first opportunity to claim all of your future bookings. Learn more about that here.  If the pro left the job unfinished please be sure to rate…

  • My pro didn’t finish the job

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    by

    kalpesh
    in

    Select the chat bubble in the bottom right corner to get help from our support team We’re sorry that your professional left without completing the task at hand. Please get in touch with our customer support team so we can help make this right. You can reach us through the chat icon in the bottom right…

  • Something is damaged or missing

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    by

    kalpesh
    in

    We’ve got your back. Your trust is one of our highest priorities, and we apologize for any incidents. Please reach out to our customer support team via the chat icon in the bottom right. We’ll review the information you provide and get back to you shortly. At that time we may request that you submit a…

  • How are customers matched with pros?

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    by

    kalpesh
    in

    Our platform helps connect independent service professionals with customers who are looking for a better way to book home services. Win win. When you make a booking, we share it with the network of professionals using our platform, and they’re able to claim the bookings that suit their preferences. If you find a pro you…

  • My pro left something behind

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    by

    kalpesh
    in

    Oh no! We’re sorry about the inconvenience. Please try and contact your pro by calling or texting the number on the Bookings page to get them back, but if that doesn’t work, contact our customer experience team and we’ll help track down your pro and your keys. You can reach us through the chat icon in the bottom…

  • My pro didn’t return my keys

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    by

    kalpesh
    in

    Oh no! We’re sorry about the inconvenience. Please try and contact your pro by calling or texting the number on the Bookings page to get them back, but if that doesn’t work, contact our customer experience team and we’ll help track down your pro and your keys. You can reach us through the chat icon in the bottom…