Category: Customer

  • No Contact Services

    —

    by

    kalpesh
    in

    At MySquard, our top priority is the safety and health of the professionals and customers that work with us. For this reason, we are introducing no contact services for indoor assembly/installations that require professionals to enter the customer’s home.  What to expect as a customer with no contact service via MySquard: We ask that you keep in mind…

  • More than one pro arrived

    —

    by

    kalpesh
    in

    We’re sorry that multiple professionals arrived at your booking unexpectedly. You might have accidentally scheduled two bookings at the same time, which you can check on by viewing the Bookings page. If that didn’t happen, please get in touch with our customer experience team to figure this out. For the fastest response to your questions you can…

  • What services are offered and what is included?

    —

    by

    kalpesh
    in

    Handyman Services We admit that “handyman” is a pretty generic word, but that’s because the professionals on the platform can accommodate a wide range of requests, small projects and assemblies that might look more like a 3d puzzle kit, than the new couch you need help installing. These professionals can get it done and they…

  • My pro acted unprofessionally

    —

    by

    kalpesh
    in

    The Angi platform is for pros who maintain a high set of expectations, and if a pro acted unprofessionally, that’s unacceptable and a clear breach of trust. Please rate your pro, so that our system can prevent you from being matched with them again. Then get in touch with our customer experience team to file…

  • My pro didn’t bring supplies

    —

    by

    kalpesh
    in

    We’re sorry that your pro didn’t arrive prepared. When we accept independent professionals to our platform, we give them guidelines and expectations. Those expectations include bringing all of the basic tools and necessities to get the job done right. Please be sure to rate your pro. A low rating helps us identify when professionals aren’t…

  • My pro wants to reschedule or cancel

    —

    by

    kalpesh
    in

    If your pro couldn’t make it to your booking as arranged, they have the ability to remove the job from their schedule.  We’ll do our best to make sure your original time is upheld with a professional who can make it. If you need to get in touch with our support team, contact our team…

  • What’s included in a cleaning service?

    —

    by

    kalpesh
    in

    You and your Pro ultimately determine what gets done, so please think about what you want to prioritize for your cleaning. Angi seeks to refer standard cleaning services that include all of the basics you need to get your home in order. You can explicitly add extras to your booking, like interior window cleaning and appliance…

  • Where does MySquard work?

    —

    by

    kalpesh
    in

    MySquard is available in most major cities in the United States and we’re always expanding.

  • The extra pro never arrived

    —

    by

    kalpesh
    in

    We’re sorry to hear that your professional’s service didn’t live up to your expectations. Your happiness is our goal. That’s why we have our MySquard Happiness Guarantee. If you’re not happy, we’ll work to make it right. We set high standards, and all of the professionals on our platform are meant to provide quality service. Please…

  • Unsatisfactory service

    —

    by

    kalpesh
    in

    Sorry to hear the additional professional didn’t show up to your booking! That’s not how MySquard is supposed to work, and we can imagine a job that required two pros isn’t going to be done with just one. Please get in touch with our customer experience team to help resolve this issue. You can chat with us using…