Category: Customer

  • Why didn’t I get the pro I chose?

    —

    by

    kalpesh
    in

    When you instant book a pro (through Search, the Change Pro feature, the Choose Pro feature, rescheduling, or their profile), you are immediately confirmed with that pro to service your booking. However, sometimes a pro will have something else come up in their life and realize they can no longer service your booking. Pros can…

  • My pro left early

    —

    by

    kalpesh
    in

    Did your professional finish the job to your satisfaction in record time? We’re glad to hear it! You can add them to your Pro Team, so they’ll be given the first opportunity to claim all of your future bookings. Learn more about that here.  If the pro left the job unfinished please be sure to rate…

  • My pro didn’t finish the job

    —

    by

    kalpesh
    in

    Select the chat bubble in the bottom right corner to get help from our support team We’re sorry that your professional left without completing the task at hand. Please get in touch with our customer support team so we can help make this right. You can reach us through the chat icon in the bottom right…

  • Something is damaged or missing

    —

    by

    kalpesh
    in

    We’ve got your back. Your trust is one of our highest priorities, and we apologize for any incidents. Please reach out to our customer support team via the chat icon in the bottom right. We’ll review the information you provide and get back to you shortly. At that time we may request that you submit a…

  • How are customers matched with pros?

    —

    by

    kalpesh
    in

    Our platform helps connect independent service professionals with customers who are looking for a better way to book home services. Win win. When you make a booking, we share it with the network of professionals using our platform, and they’re able to claim the bookings that suit their preferences. If you find a pro you…

  • My pro left something behind

    —

    by

    kalpesh
    in

    Oh no! We’re sorry about the inconvenience. Please try and contact your pro by calling or texting the number on the Bookings page to get them back, but if that doesn’t work, contact our customer experience team and we’ll help track down your pro and your keys. You can reach us through the chat icon in the bottom…

  • My pro didn’t return my keys

    —

    by

    kalpesh
    in

    Oh no! We’re sorry about the inconvenience. Please try and contact your pro by calling or texting the number on the Bookings page to get them back, but if that doesn’t work, contact our customer experience team and we’ll help track down your pro and your keys. You can reach us through the chat icon in the bottom…

  • My pro never arrived

    —

    by

    kalpesh
    in

    You should never have to deal with uncertainty around your booking experience, and we apologize for the lapse in service. Please get in touch with our customer experience team; we aim to respond to urgent issues like this within minutes. For the fastest response to your issue you can chat with us using the chat icon…

  • How do I contact MySquard?

    —

    by

    kalpesh
    in

    For the quickest response to your questions click the chat icon on the bottom right corner to chat with us 24/7. More contact information can also be located in your booking confirmation email from MySquard and the retail partnership you purchased your service through.

  • My pro is late

    —

    by

    kalpesh
    in

    We expect the professionals using our platform to provide the highest level of service, and at the core of that is reliability. Your professional will arrive as close to your chosen start time as they are able. Please allow 30 minutes after your appointment is scheduled before reporting lateness. We know you may not have…