Category: Customer

  • Whats The Cancellation Policy

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    kalpesh
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    The MySquard platform is made to be flexible, but we have some rules. Our policies are designed to promote a reliable, consistent experience for customers and pros alike. While we know schedules can change quickly, rescheduling or skipping a booking with short notice causes professionals to lose valuable work. Therefore, fees apply when bookings are cancelled or rescheduled…

  • Referral Campaign

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    kalpesh
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    At MySquard, we believe in the power of word-of-mouth and rewarding our loyal customers. That’s why we’ve created an exciting Customer Referral Program to thank you for spreading the word about our services. By referring friends, colleagues, or businesses to our platform, you not only help them discover our industry-leading solutions but also enjoy exclusive…

  • About MySquard Savings Memberships

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    kalpesh
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    Handy’s Savings Membership is a yearly subscription that provides a discount on eligible services booked and purchased on Handy.com. When you enroll in a Saving’s Membership you’ll automatically get 20% off any services you book through Handy, such as home cleaning, furniture assembly, TV mounting, general handyman, general plumbing, electrical work and more! You can…

  • Can I book more than one professional?

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    kalpesh
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    Some jobs can’t be done by one person alone. Normally, professionals work individually, rather than in teams. If you think your job will require an extra set of hands, arms, or drill bits, please make a second booking at the same time as the first, and two professionals will arrive. We’ll leave the introductions up…

  • Do cleaners bring their own supplies?

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    kalpesh
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    The MySquard platform works when professionals are always prepared. Generally, they’ll bring: If you have your own cleaning supplies that you’d prefer your professional to use, please arrange that with them in the app or when they arrive.

  • Do I need to be home?

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    kalpesh
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    Whether or not you’re home during your booking is up to you! When you make a booking, you’ll be prompted to give your professional entry instructions. If you have a doorman or can hide a key somewhere, there’s no need for you to be home. Or, feel free to stick around during the booking. Whatever…

  • How does MySquard work?

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    kalpesh
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    Get everything done with just your thumb. MySquard is the leading platform for connecting individuals looking for household and item assembly services with top-quality, pre-screened independent service professionals. From home cleaning to light fixture replacement to furniture assembly, MySquard instantly matches thousands of customers every week with top-rated professionals in cities all around the world.…

  • Questions and answers for the customer help section:

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    kalpesh
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    General Queries Q: What is MySquard?A: MySquard is an online service provider platform that connects you with verified service partners for a wide range of services, including  [ Cleaning, home repairs, beauty, wellness, Help Moving, Car Wash, nanny & babysitter, Plumber, Carpenter General Furniture Assembly, Interior Designer ] Q: How do I sign up on…

  • Should I tip my pro?

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    kalpesh
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    Tipping is optional — but it’s easy to leave a tip for a job well done in the MySquard mobile app! Just navigate to the Projects tab, then tap Leave a Tip. Don’t worry, the tip is paid directly to the pro! You can also tip your pro in cash. However you choose to tip, the…

  • The MySquard Happiness Guarantee

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    kalpesh
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    Your happiness is our goal. If you’re not happy, we’ll work to make it right. MySquard strives to match you with the right pro for your home every time. If you’re not satisfied with the quality of the service of one of your pros, let us know and we’ll work to make it right. And…