Category: Issues with a Professional

  • My pro left something behind

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    by

    kalpesh
    in

    Oh no! We’re sorry about the inconvenience. Please try and contact your pro by calling or texting the number on the Bookings page to get them back, but if that doesn’t work, contact our customer experience team and we’ll help track down your pro and your keys. You can reach us through the chat icon in the bottom…

  • My pro didn’t return my keys

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    by

    kalpesh
    in

    Oh no! We’re sorry about the inconvenience. Please try and contact your pro by calling or texting the number on the Bookings page to get them back, but if that doesn’t work, contact our customer experience team and we’ll help track down your pro and your keys. You can reach us through the chat icon in the bottom…

  • My pro never arrived

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    by

    kalpesh
    in

    You should never have to deal with uncertainty around your booking experience, and we apologize for the lapse in service. Please get in touch with our customer experience team; we aim to respond to urgent issues like this within minutes. For the fastest response to your issue you can chat with us using the chat icon…

  • My pro is late

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    by

    kalpesh
    in

    We expect the professionals using our platform to provide the highest level of service, and at the core of that is reliability. Your professional will arrive as close to your chosen start time as they are able. Please allow 30 minutes after your appointment is scheduled before reporting lateness. We know you may not have…

  • I can’t contact my pro

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    by

    kalpesh
    in

    We want you to be able to connect with your professional. Here are some things to consider : If there’s something our customer support team can help with, get in touch with us. Using the icon on the bottom right, you can chat with a rep 24-hours a day, 7-days a week. We’re here to help!