The MySquard Happiness Guarantee

Your happiness is our goal. If you’re not happy, we’ll work to make it right.

MySquard strives to match you with the right pro for your home every time. If you’re not satisfied with the quality of the service of one of your pros, let us know and we’ll work to make it right. And in the rare event of damage, MySquard’s also got your back. Every booking made through the MySquard platform is insured.

The MySquard Happiness Guarantee applies if:  

  • The scope of work that you were charged for was not completed to your satisfaction, or your property was damaged as a direct result of the service booked through the MySquard platform*
  • The service was completed within the past 72 hours.  For recurring services, each appointment is treated as a separate occurrence.
  • Your account is in good standing without unpaid balances

*In the event of damage or a missing item, MySquard will require documentation to prove value, ownership and damage in order to process the claim