Author: kalpesh

  • Setting up voicemail

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    kalpesh
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    We recommend setting up your personal voicemail so that if you miss a call from a customer, they know they’ve reached the right person. Customers expect a professional-sounding message with your first name spoken clearly. Setting up voicemail varies by phone, but you can usually find instructions in the Settings app (on iOS) or in the Phone app (on…

  • How do I claim a job?

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    Watch Video: How to Claim Jobs on the MySquard Services App Ready to claim a job? Excellent! Once you’re all set with the MySquard Services for Pros app, open it up and tap the Claim tab. This will show you all of the available jobs in your area, as well as any open jobs within 100 miles of your…

  • Enabling push notifications

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    All of your interactions with the MySquard Services platform happen through the MySquard Services for Pros app, so we require you to enable push notifications. These notifications will remind you of upcoming jobs, special bonuses, customer messages, and more. When you download the app, it’ll ask your permission to send push notifications. Make sure you…

  • Understanding Availability Options

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    Pros have 3 availability options to choose from when deciding how they want to receive jobs on a date in their schedule. The 3 options are: Instant Book, Request Only, or I’m Not Available. These availability options can repeat weekly or be only applied to one day: Daily Availability : To set availability that is…

  • Adding a Profile picture

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    Profile pictures are your chance to make a great first impression and connect with your customers, which could lead to higher ratings and tips. The MySquard Services team will review the photo and let you know if there are any issues. Once it’s approved it will be added to your profile. To upload your profile…

  • Download MySquard Services for Pros on iOS

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    Installing MySquard Services for Pros on an iOS device is easy! First, visit MySquard Services for Pros in the App Store here. Download the app to make sure you have access to the latest updates and leave us a rating if you’d like! Once you’ve downloaded the app to your phone you’ll be able to login to your…

  • Enabling location services

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    The MySquard Services for Pros app gives you the option of confirming that you have checked-in and checked-out from jobs, which requires you to enable location services for the MySquard Services for Pros app. You won’t be able to check-in or check-out otherwise. The check-in/check-out feature can assist in resolving disputes with customers who might…

  • Remove a job

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    If you need to remove a job from your schedule, tap into the Schedule tab, select the job you need to remove, and scroll to the bottom of the job details page. There, you’ll see a Job Support button, which will let you cancel the job. Note that you might be subject to late cancellation fees. Need help? Contact us…

  • Can I bring someone with me to a job?

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    kalpesh
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    When your customer makes a booking with MySquard Services they are expecting only one professional to arrive to complete the job. They might not be comfortable with multiple people in their homes. This is why, if you plan to bring an assistant, we ask that you inform your customers beforehand. If your customer does not approve…

  • What’s the insurance policy?

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    This policy covers MySquard Services for certain damage caused to the customer’s property and belongings. It does not cover injuries or health issues sustained on the job.  Also, as an independent contractor, you are not eligible for workers compensation.  Because your health and safety should be your highest priority, we recommend you secure insurance for…