Author: kalpesh

MySquard Services jobs estimate how much time you’ll need to provide a complete service for the customer, but occasionally you might run out of time. If you need additional time, we have a built-in change order feature in the MySquard Services for Pros app that lets you automatically request extra time from the customer. You…

Customers can now book furniture assembly and a variety of other services alongside their purchases on Wayfair.com or Walmart.com. In order to provide some more assistance around these bookings, specifically, we’ve added a quick list of Frequently Asked Questions here for you! Should I contact my customer before the booking? Sure! You’ll have their contact information, in the…

The booking details page in the MySquard Services for Pros app includes a button to contact the customer once you have claimed a job. This will allow you to call or chat with the customer in-app for additional details. There are plenty of reasons to contact them: ask for directions, give an arrival update, or…

If you need to update your arrival time, visit the job details page in theMySquard Services for Pros app and find the Job Support button. There, you’ll be able to select Update arrival time and let your customer know if you’ll be early or late. Alternatively, you can simply text or call your customer through the number listed. Need…

Your health and safety should be your highest priority during every MySquard Services booking. If ever you feel that your safety is being threatened, remove yourself from the situation immediately and contact the police if necessary.  After you are safely away, please report the incident to the MySquard Services team so we can take steps…

When you claim jobs, we’re able to show you the general area it’s in, like a large neighborhood. For example, in New York City, we might be able to show that a job is in Lower Manhattan, but we don’t know if that means the Lower East Side or Tribeca until later. Due to a…

While the MySquard Services platform tries to estimate how much time you’ll need to complete the service for the customer, sometimes you’ll need more time than expected, or the customer requests additional tasks. If you need more time, you can communicate that to the customer and negotiate for more time. The customer must agree to…

If a professional completes a booking and plans to leave before the scheduled end time of the booking, the professional should check in with the customer to make sure that: (1) the professional  has properly completed the full scope of the job, and (2) the customer is happy with the quality of the service provided. …

Professionals can now select jobs that have a Flexible Start time. This means the customer has indicated an arrival window, and the pro is able to select an arrival time within that window.  A booking will indicate if it has a Flexible Start on the claims tab : After you select the claim button, you will be…

If a customer booked a service that you’re unequipped to provide, please explain to the customer that they booked the wrong type of service and that they’ll need to make a new booking. If you’d like, you can recommend that they contact the customer experience team through the help center on their app. After taking…