At MySquard, your safety and security are our top priorities. We take multiple measures to ensure a secure and trustworthy experience for both customers and service partners.

1. Verified Professionals

All service partners undergo a verification process, which may include identity checks, background screenings, and skill assessments.

Partner profiles include ratings and reviews from other customers to help you make informed decisions.

2. Secure Payments

All payments are processed through encrypted and secure payment gateways to protect your financial information.

We do not store your full payment details and use industry-standard security measures to prevent fraud.

3. In-App Communication

Use the in-app chat or call feature to communicate with your service partner without sharing personal contact details.

Avoid making payments or sharing sensitive information outside the platform.

4. Reporting & Blocking

If you feel unsafe or have concerns about a service partner, you can report the issue directly through the app:

Go to “Solution Centre” > “Report an Issue”

Select the booking and provide details

You also have the option to block a partner from future bookings.

5. Customer Support for Emergencies

If you ever feel unsafe during a service, you can immediately contact our support team through the app.

In case of an emergency, please call local authorities first and then report the incident to us.

6. Privacy Protection

We never share your personal details with service partners beyond what’s necessary for booking.

Your data is protected under our privacy policy, and we follow strict guidelines to prevent unauthorised access.

Need Help?

If you have any safety concerns or security-related questions, please contact our support team through the app chat or call us.

We are committed to providing a safe and secure service experience for all our users.