We want all of the professionals using the MySquard Services Platform to be successful, and part of that success is equipping you with knowledge about fees you may incur while on the platform. Here are some suggestions we’ve heard from top pros on how they avoid fees.

Late Cancellation Fee :  You will be subject to a cancellation fee if you unclaim a booking within 48 hours of the start time. As you get closer to the start of the booking the amount of the fee may increase. To avoid this fee, be smart about bookings you claim and make sure to unclaim anything that you cannot complete outside of 48 hours.

Missed Job/No Show Fee : A no show fee is issued when your customer reports that no one showed up to their booking. The best way to avoid this fee is to ensure you communicate your arrival time and/or arrival window with the customer and to go to every booking claimed through the Company Portal. As a reminder, all Lowe’s bookings have a 3-hour arrival window from the booking start time listed in the portal and Google Nest HVAC Maintenance bookings have a 4-hour arrival window.

If you are unable to contact the customer once at the job site, wait at least 30 minutes. The customer might simply be running late. If they still haven’t communicated with you after 30 minutes, feel free to leave the premises and ensure you report the customer’s absence to our support team. You can chat with us via the blue chat icon in the bottom right corner of the screen to let us know.

Overpaid Fee : You will be subject to an overpaid fee if you successfully receive a payment for a booking you did not complete, or if you are assigned to fulfill a Lowe’s Work Order on a booking where you completed the original installation. As a reminder, all Lowe’s bookings have a 1 year installation warranty, so if something goes wrong within 1 year of the install you are expected to fix it at no additional cost to the customer. The best way to avoid this fee is to ensure you go to every booking claimed through the Company Portal and consistently perform the service as expected.