First –

What are plumbing leak assessment bookings?

• Bookings created after a customer reports a plumbing leak in their home.

Why was I assigned to a leak assessment booking?

• We assign our most highly rated and experienced Pros to help correct severe leak escalations. Thank you for being a great partner to MySquard Services!

For Lowe’s leak assessment bookings : As a Company Pro on our platform your initial payment to make the trip out to the job site will be set to a $50 trip fee unless you were the provider that installed the original plumbing item, in which case your payment will initially be set to $0. Remember that all Lowe’s bookings have a 1 year installation warranty, so if something goes wrong within 1 year of the installation, the original provider is expected to fix it at no additional cost to the customer.

For non-Lowe’s (e.g. Costco, Walmart, Wayfair, etc.) leak assessment bookings : As a Company Pro on our platform your initial payment to make the trip out to the job site will be set to a $50 trip fee.

After the assessment is completed we require that you report back to us with the root cause of the leak before we can issue you any additional payment to correct the leak. Was the leak caused by an installation error, a damaged/defective item, or something else?

• When a leak is caused by an installation error from a Pro in the MySquard Services network please proceed with correcting the leak as soon as possible, then submit an itemized invoice here (select the ‘Leak Escalation Booking’ option) detailing the labor and parts used to correct the leak. Once we receive your invoice you can expect a response and payment within 48 hours.
  • Note that you will not be paid for additional labor or parts if you are assigned to a Lowe’s assessment booking AND were the same Pro that completed the original plumbing installation in accordance with the Lowe’s 1 year installation warranty.
• When a leak is caused by a damaged/defective item please proceed with correcting the leak as soon as possible, then submit an itemized invoice here (select the ‘Leak Escalation Booking’ option) detailing the labor and parts used to correct the leak. Once we receive your invoice you can expect a response and payment within 48 hours.
  • Should you need a new item for a Lowe’s customer, ensure you reach out to Lowe’s IST to request a replacement.
    • You can begin your item replacement request by calling our Change Order phone line at 00-00-000. Note this line is open 7 days a week between 8am and 8pm EST.
  • Should you need a new item for a non-Lowe’s customer, please work directly with the customer to find a suitable replacement. Note MySquard Services will only cover the labor cost to replace the items.
• Leaks caused by any other external factors will not be covered by MySquard Services. Should you determine a leak was not caused by an installation error or damaged/defective item you may leave the job site.

Payment Guide :

Booking Type	Root Cause of Leak
	Installation Error from Pro in the MySquard Services Network	Damaged/defective item	Other
Lowe’s Booking (same Pro that completed original installation assigned to assessment)	$0	Initial = $0 *Need itemized invoice for payment to replace item	Initial = $0 $50 trip fee after root cause is determined
Lowe’s Booking (new Pro assigned to assessment)	Initial = $50 trip fee *Need itemized invoice for additional payment to correct installation	Initial = $50 trip fee *Need itemized invoice for additional payment to replace item	$50 trip fee
Non-Lowe’s Booking(same or new Pro assigned to assessment)	Initial = $50 trip fee *Need itemized invoice for additional payment to correct installation	Initial = $50 trip fee *Need itemized invoice for additional payment to replace item	$50 trip fee