If a customer booked a service that you’re unequipped to provide, please explain to the customer that they booked the wrong type of service and that they’ll need to make a new booking. If you’d like, you can recommend that they contact the customer experience team through the help center on their app.

After taking care of your customer, please let us know what happened. You can chat with us via the blue chat icon, or email us anytime at partner@mysquard.com