General Queries

Q: What is MySquard?
A: MySquard is an online service provider platform that connects you with verified service partners for a wide range of services, including 

[ Cleaning, home repairs, beauty, wellness, Help Moving, Car Wash, nanny & babysitter, Plumber, Carpenter General Furniture Assembly, Interior Designer ]

Q: How do I sign up on the platform?
A: Click on the ‘Sign Up’ button on the homepage. Enter your email or phone number, receive an OTP, and verify your details.

Booking Services

Q: How do I book a service?
A:  1. Select the current location and search for the service you need.

      2. Browse through provider profiles.

      3. Select a provider, choose a time slot, and confirm your booking.

Q: Can I book multiple services at the same time?
A: Yes, you can book multiple services by adding them to your cart and scheduling them accordingly.

Q: What if the provider is unavailable after booking?
A: Our team will notify you and assist in rescheduling or finding an alternate provider.

Payments & Refunds

Q: What payment methods are accepted?
A: We accept [ Credit/Debit cards, Amazon Pay, Cash App, Apple Pay and Wallet]

Q: Is my payment secure?
A: Absolutely. All transactions are encrypted and processed through secure gateways.

Q: How do refunds work?
A: Refunds are initiated for eligible cancellations and processed within [X days]. You’ll receive a confirmation email once the refund is initiated.

Service Issues

Q: What should I do if the provider doesn’t show up?
A: If the provider doesn’t arrive within the scheduled time, please contact our customer support team immediately.

Q: What if I’m not satisfied with the service?
A: Share your feedback through the app or contact our support team. We’ll review the case and take necessary action, including refunds or discounts if applicable.

Ratings & Reviews

Q: How can I leave feedback for a service provider?
A: After your service is completed, go to ‘My Bookings,’ select the service, and click on ‘Leave Feedback.’

Q: Can I edit my review after submitting it?
A: Yes, reviews can be updated at any time after the submission. Go to your review history and click on ‘Edit Review.’

Customer Support

Q: How can I contact customer support?

• A:  Live Chat: Available on the app/website 24/7.
• Email: Send us a message at info@mysquard.com.
• Phone: Call our helpline at [Phone Number].

Q: What is the response time for support queries?
A: Our support team typically responds within [24 hours]. For urgent issues, we recommend using live chat or phone support.

Privacy & Security

Q: Is my personal information safe?
A: Yes, we use advanced encryption methods to protect your data. Your information is never shared with third parties without your consent.

Q: How do I report a problem with a provider?
A: Use the ‘Report’ option on the provider’s profile or booking details page. Alternatively, contact our support team directly.

Troubleshooting

Q: Why is my payment not processing?
A: Ensure that:

• Your payment details are correct.
• You have a stable internet connection.
• Your bank account or card has sufficient funds.

If the issue persists, contact our support team for assistance.

Q: I didn’t receive a booking confirmation. What should I do?
A: Check your email (including the spam folder) or your account dashboard for confirmation. If it’s not there, contact our support team.