Reschedule a booking
4 years agoOn MySquard time is taken seriously. If you have to reschedule a service, there are some rules to make sure it is fair for the service provider, as well you, the customer.
- If the Customer cancels or reschedules the service more than 24 hours before a scheduled Professional Service appointment, there are no fees;
- If the Customer cancels or reschedules between 2-24 hours before a scheduled Professional Service appointment, the Customer will be charged a $15 fee. The amount is then credited to the Service Provider;
- If the Customer cancels or reschedules less than 2 hours before a scheduled Professional Service appointment, the Customer will be charged the total amount of the order up to $250. For instance, if the total order amount is $125, the Customer will be charged the full amount of $125. If the total order amount is $1,000 the Customer will be charged the maximum amount which is $250. Additionally, if the Service Provider arrives at the location requested by the Customer and the service cannot be performed by the Service Provider due to Customer unavailability, the Customer shall be charged the full amount of the service up to $250. Such payment will be credited to the Service Provider’s account, and the Customer will not be eligible for a refund.
Please find the complete cancelation policy here.
To reschedule a booking:
- Go to the Bookings page in the app.
- Select the booking you’d like to reschedule.
- Scroll to the bottom of the section to reschedule the booking.
- You will have to option to reschedule your booking at a future available date/time.
- When rescheduling, we provide you with the option of either choosing a specific date/time or a professional.
- You can also make a call with any professionals that you have worked in the past to know about their availability.
- Select your new date and time.
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