When should I contact my customer?

Effective communication with your customers helps build trust and ensures smooth service delivery. Here’s when you should contact your customer:

✅ 1. After Accepting the Booking

  • Confirm the service details, including date, time, and location.
  • Clarify any special requests or instructions provided by the customer.

✅ 2. Before Heading to the Customer’s Location

  • Send a courtesy message or call to let the customer know you’re on your way.
  • Provide an estimated time of arrival (ETA) to avoid surprises.

✅ 3. If There Are Delays or Changes

  • Inform the customer immediately if there’s any delay in reaching the location.
  • Update them about any changes in the schedule or service plan.

✅ 4. After Completing the Service

  • Confirm that the service has been completed successfully.
  • Ask if the customer is satisfied or if any adjustments are needed.

✅ 5. In Case of Emergencies or Issues

  • Contact the customer if there are any unforeseen issues affecting the service.
  • Discuss possible solutions to ensure a smooth resolution.

⚡️ Pro Tip:

  • Keep your communication polite and professional. Clear, timely updates can lead to better ratings and customer satisfaction.