When should I contact my customer?
Effective communication with your customers helps build trust and ensures smooth service delivery. Here’s when you should contact your customer:
✅ 1. After Accepting the Booking
- Confirm the service details, including date, time, and location.
- Clarify any special requests or instructions provided by the customer.
✅ 2. Before Heading to the Customer’s Location
- Send a courtesy message or call to let the customer know you’re on your way.
- Provide an estimated time of arrival (ETA) to avoid surprises.
✅ 3. If There Are Delays or Changes
- Inform the customer immediately if there’s any delay in reaching the location.
- Update them about any changes in the schedule or service plan.
✅ 4. After Completing the Service
- Confirm that the service has been completed successfully.
- Ask if the customer is satisfied or if any adjustments are needed.
✅ 5. In Case of Emergencies or Issues
- Contact the customer if there are any unforeseen issues affecting the service.
- Discuss possible solutions to ensure a smooth resolution.
⚡️ Pro Tip:
- Keep your communication polite and professional. Clear, timely updates can lead to better ratings and customer satisfaction.
- Need help? Contact us via chat or call on the mobile app, or email us at partners@mysquard.com