What if a customer asks me to bring a ladder?

Firstly, check the details in the app to see if a ladder is mentioned.
If bringing a ladder was not part of the original booking, politely inform the customer that equipment like ladders is not included unless specified.

💬 Communicate with the Customer

• Let the customer know that you are not required to bring additional equipment that was not mentioned during the booking.
• You can suggest that the customer provide the necessary equipment or reschedule the service if a ladder is essential.

⚖️ Consider Safety and Feasibility

• If you choose to bring a ladder, ensure it’s safe to use and appropriate for the task.
• Always prioritize your safety and ensure that the task can be performed without risk.

📞 Contact Support If Needed

• If the customer insists on equipment that was not included in the booking or if the request goes beyond the agreed terms, contact MySquard Support for assistance.
• It’s always best to clarify expectations with the customer to avoid misunderstandings and ensure a smooth service experience.

• Need help? Contact us via chat or call on the mobile app, or email us at partners@mysquard.com