What if a customer asks me to bring a ladder?

Firstly, check the details in the app to see if a ladder is mentioned.
If bringing a ladder was not part of the original booking, politely inform the customer that equipment like ladders is not included unless specified.

πŸ’¬ Communicate with the Customer

  • Let the customer know that you are not required to bring additional equipment that was not mentioned during the booking.
  • You can suggest that the customer provide the necessary equipment or reschedule the service if a ladder is essential.

βš–οΈ Consider Safety and Feasibility

  • If you choose to bring a ladder, ensure it’s safe to use and appropriate for the task.
  • Always prioritize your safety and ensure that the task can be performed without risk.

πŸ“ž Contact Support If Needed

  • If the customer insists on equipment that was not included in the booking or if the request goes beyond the agreed terms, contact MySquard Support for assistance.
  • It’s always best to clarify expectations with the customer to avoid misunderstandings and ensure a smooth service experience.