What if a customer asks me to bring a ladder?
Firstly, check the details in the app to see if a ladder is mentioned.
If bringing a ladder was not part of the original booking, politely inform the customer that equipment like ladders is not included unless specified.
π¬ Communicate with the Customer
- Let the customer know that you are not required to bring additional equipment that was not mentioned during the booking.
- You can suggest that the customer provide the necessary equipment or reschedule the service if a ladder is essential.
βοΈ Consider Safety and Feasibility
- If you choose to bring a ladder, ensure itβs safe to use and appropriate for the task.
- Always prioritize your safety and ensure that the task can be performed without risk.
π Contact Support If Needed
- If the customer insists on equipment that was not included in the booking or if the request goes beyond the agreed terms, contact MySquard Support for assistance.
- It’s always best to clarify expectations with the customer to avoid misunderstandings and ensure a smooth service experience.
- Need help? Contact us via chat or call on the mobile app, or email us at partners@mysquard.com